1. I booked a Jeep Grand Cherokee, but they gave me a Chevrolet SUV instead. 2. I specified returning the car at Salt Lake City Airport, but later found that our hotel was only a 10-minute drive from the airport (in fact, it was in the city center), so I asked if we could return the car in the city center instead. The answer was no. After returning the car at the airport, there was no service to take us back to the hotel.

I've rented from Alamo many times and I'm always satisfied. The staff at the Salt Lake City branch are very friendly and never push insurance. The first car I got had some tire wear, but the staff quickly got me a Malibu with only a bit over 200 miles from National. The service is really excellent.

I was pleasantly surprised to be given a very large car, super cool.

There weren't many people in the store, so there was no queue. The service from the staff was quite standard. They asked if I wanted to buy additional insurance, and after I answered 'No,' they didn't press further. The car was the same model as the one I reserved, not very new but well-maintained, and it performed well throughout the trip. The whole process was very smooth.

Car did not have full tank of fuel, talked to someone and just brought back as half a tank. But good service

Easy to book and got a great price