Very good

Very lazy. When returning the car, there were no staff. I waited for half an hour. Luckily, I went to the airport early.

The process was simple, service was good, the car was in great condition, there was no extra insurance required, and the return process was smooth. A heads-up: make sure to return the car very clean. They upgraded us to a new Ford Focus SUV.

The service attitude was very good. However, the price of the reserved safety seat and the second driver's fee were three times higher than what was requested at the time of pickup. After three flights, I was extremely tired and delayed nearly three hours at the airport. Problems couldn't be solved through international calls, so I was forced to pick up the car. The rental company promised to resolve this after I returned home, but after a month, they are still stalling. When changing the car at Sabiha Gokcen Airport, the staff couldn't speak English, and there was no formal return receipt. I had to struggle to get a handwritten note in the local language. This was still with Avis.

The rental amount did not include the one-way fee, which caused the cost to increase. The rental company said it wasn’t their fault, but we still had to pay. So, they upgraded the VOLVO S60 to a BENZ CLA180 and included full insurance as compensation.