Like: I’ve had bad experiences with car rentals before, but no hassle with Hertz about any minor scratches that were there before (which was my experience with another company). The vehicle we got was more car than we registered for—a Chevy Tahoe instead of a Pathfinder, which worked out better for us anyway. The car was clean, new and lots of features, and perfect for hauling the big group we had. Dislike: The distance from the kiosk to the rental pickup was a bit far away—which was okay, but we didn’t walk around the car together, at least at this airport rental office.
I picked up the car early in the morning, no line. My English is not very good, but the staff was very patient and friendly. However, I was a bit disappointed with the car I received; it was not the JEEP I saw in the photos when booking, nor was there a free upgrade. When I rented from Alamo, the cars were always good, and I even got a free upgrade once. Also, this company doesn't offer free GPS, so I rented one from the rental service, but it wasn't as good as the free GPS I got when renting from Alamo.
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Great vehicle, no hassle
Dislike: The distance from the kiosk to the rental pickup was a bit far away—which was okay, but we didn’t walk around the car together, at least at this airport rental office.
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