CAR RENTAL REVIEWS ON GLOBAL RENT A CAR AT PRAGUE AIRPORT, PRG

The staff at the office was really good and pleasant!!

Better signage or information as to where to get the courtesy bus

I will definitely use this service again.

Exelent service

Hi The service was great. The price droped but I did not see it reflect in my credit card. Will appreciate it very much if you will check it and credit me. Again, was very pleased with your service Thanks Shlomo Kabesa.

The counter staff were very helpful and offered me complimentary water too, which was nice

Pick up went great. The car was great. The whole process was smooth. Then, we returned the car, and the nightmare began. I am rating everything so low because of the way this website is set up to give great ratings for a bad experience. We had very carefully gone over the car at pickup, looking for scratches, dents, and damage. We found a few, and they were documented. When we returned the car, the staff member again searched for any damage. He began pointing out every large and tiny scratch, and told us we would have to pay for the damage. Apparently, he didn't realize we had kept a copy of the original damage assessment which documented those scratches already existing. There was one small scratch on the wheel that he insisted was not there before. So, he refused to contact the shuttle to allow us to get to the airport until I agreed to pay 50 Euros for the scratch. I had no choice but to pay. I wonder how many others will pay for that existing wheel scratch. Had we not had documentation, we would have had to pay for the scratches that were clearly marked when we picked up the car. This place is a rip off. I will never rent from Global Rent A Car in Prague again. They should be investigated.