Originally booked with a local car rental company, but they refused to provide service at pickup. Thanks to QEEQ's coordination, we switched to AVIS on the spot. Everything was professional, and the experience was good.
The staff at this company are pretty good. However, one person who answered the phone was a bit rude and hung up before we finished our conversation, causing us to make several calls and waste almost 30 yuan in phone charges. There is an older staff member at the store who is especially nice, enthusiastic, diligent, and responsible!
“Do not believe what you see and book on EasyRentCars, you might have to pay double at the end.”
About AVIS:7.0/10
AVIS cheated on me at my arrival as well as at my departure. I booked SUV and was going to be given small hatchback. I had to pay a lot more extra money at counter for SUV. After I returned the car, AVIS surprised me with heavy penalties for extra days, late return and unspecified fees. I found that out only from my bank account weeks later. AVIS didn't respond to my queries until I contacted police and consumer protection. They apologized and returned money.
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