ILHA VERDE CAR RENTAL REVIEWS IN PORTUGAL

Poco flexible para efectuar cambios. No pudimos cambiar el horario de recogida ni el lugar de recogida. Era simple y facil pero no les dio la gana de facilitarnos lo que pediamos.

Hicimos lo que inica QEEQ nos pusimos en contacto del Ilha Verde pero no sirvio para nada. La posibildad de cambio que comentan en la reserva no se puede hacer con Ilha Verde. Estan totalmente cerrados. A pesar que lo hicimos con tiempo. Una lástima

The car we got was a Nissan micra, barely drivable because the clutch was going. We got charge in the end $10 EURO because we didn’t vacuum the car which they never mentioned we were suppose to do.

Ilha Verde exceeded expectations. No waiting anywhere in the process. Pleasant, communicative employees. A near new vehicle in excellent condition. Most of their vehicles looked comparable.

Easyrentcars saved me a lot of money compared to all the rental offers I found on my regular web sites. The most wonderful piece of the puzzle was the CDW with zero excess for a reasonable price - roughly $5 per day for five days - versus rip off numbers like $80 for five days on other sites. A fair price for peace of mind. A huge plus for me. Thank you.

We were very pleased with the car and the rental price. One suggestion I would make would be to eliminate the charge for cleaning. When we got the car we were told there would be a 11 euro charge to clean the car but we would get this back if we cleaned the car ourselves. My husband hand washed the car plus we took it through a car wash and vacuumed the inside and wiped down all the surfaces. When we returned the car we were told it was not clean enough. We challenged this and after much discussion were credited our 11 euros. I think this is not a good process. I want to affirm that we were very happy with the car during our stay and the staff were very courteous and helpful.

The car didn't have much power.

For some reason it showed the rental booked for hotel pickup instead of airport but they easily fixed it.

Terrible experience. We booked a car for 12pm, but did not receive a car until after 14.30pm. 2.5 hours of waiting with 8 other people who had also booked cars with Ilha Verde that were not available. This was so frustrating, and I had 2 small children that were going nuts in the airport trying to wait. And we had to wear our face masks the entire time, unable to breathe in the hot airport terminal. After 2 hours of waiting and not getting any information from the representative, another employee came to tell us the owner had been trying to save money by cancelling the insurance on some cars during the pandemic, so they were waiting for cars to be be returned and cleaned before they could be given to us. Terrible experience, would never book a car with them again.

Nissan Micra with 50.000 km of mileage didn’t manage to go up some hills of Acores islands (just on first gear). It’s better to take stronger engine.

Car was in poor condition.

We did have to wait in a long line to pick up the car.

We needed to switch drivers and if we had booked directly with Ilha Verde we could have done that without an additional charge.

The overall experience of the rental vehicle was fine with the exception of the staff. In particular, there was a woman at Ilha Verde who was very impolite. She was very frustrating to deal with and she left you with the impression that she could care less if you rented Ilha Verde's vehicle. It was almost as though she was daring you to walk away. I will return to Faial but will not use Ilha Verde ever again. I don't expect people to cater to me. I'm not royalty. But decent customer service is expected.

Easy to work with and answered all of my questions. I would gladly use Easy Rent Cars again.

Friendly staff

Like: Original car had a damaged tire on sidewall . I refused to take the car and was given another car within a few minutes. Great manager,was real courteous and professional.
Dislike: You need a car on this island to visit all the beautiful sites and this company is great.

Engine of the car was too weak for steep roads, only first gear then driving roads more than 10 % . No windscreen washing liquid.

Everything OK.

I had to rebook my car during my trip to fit my schedule. I was required to print my voucher. I emailed customer service saying I did not have access to a printer. They told me to find one. I had to search the town in Sau Miguel to find one. Printing is not always possible.

Have rented from Ilha Verde before and it has always been a very good experience.

Great platform, always works well. This our fourth time using it.

The car was terribly noisy when acting on brakes and turning both sides.

The tire pressure light showed low the whole time we had the car. (We rushed back to the counter as soon as we say it, after picking up the car), but the staff had already left the airport - we were the last customers from our flight, and it's a very small airport. We checked the tires at local gas stations during the time we rented the car, and the pressure stayed OK. Couldn't figure out how to reset it.

Had to pay 10 euros to have the car washed?? Why??

It was all very good except for the 10 euro paid on collection for cleaning. I don't remember there being any mention of it before. The overall price would still have been extremely good but little hidden charges are so annoying and disappointing. There was a large scratch under the front of the car. This was not marked on the existing damage sheet. However, it turned out they did have a record of the damage, so that was OK but a worry for a while.