ALAMO CAR RENTAL REVIEWS IN PORTUGAL

I want to start by saying that this was the worse car rental experience of my life. I rented a minivan. It took over 3 hours of waiting in line before I could get the car. And, it was all downhill from there. On the second day, after our day trip, we were headed to Castro Marim. However, right when we were ready to leave, the minivan started showing me a "service required" light. I had to drive all the way to the airport to swap out the car for another minivan. Our trip to Castro Marim was delayed by 2+ hours and we didn't get there until past midnight. But that's not all of it, the 2nd minivan we got was even worse. About an hour into our drive, it started showing me all sorts of warning lights on the dashboard, including, "Brake System Failure", "Stop", and more. The lights in the entire car were flashing every few mins. It was really scary and traumatizing for everyone in the car. We pulled over multiple times and restarted the car (as instructed), which resolved the issue each time. However, when we got to our rental house, the car died right at the gate blocking other cars from getting into the property. We had to drag all of our luggage through a long path in the middle of the night. The next morning I got in touch with customer service, who arranged for a tow truck to pick up the car and a taxi to pick me up and drive me to Faro airport to pick up yet another minivan. This 3rd car had a broken sunroof shade and made our drive very uncomfortable. I chose to pay a premium on a car rental to ensure we would avoid these types of issues. However, that was not the case. I was in Portugal for 5 days with my family and lost about a day and a half because of all these issues with the cars. Again, this was the worse car rental experience of my life. I am considering posting reviews with my experience on the 3rd party sites. Contacted Alamo/Guerin multiple times but they have not gotten back to me.

Satisfied

The pickup and drop-off process was very quick! The staff was also very friendly! Highly recommended!

new car, clean.

At the counter desk, i had to fill in all the required information, but they know this already because we gave it with the reservation. We forced to use the tablet and a service team was standing over there doing notting. I had appreciated they did the fill in or better reuse the information from the reservation. Took us 30min extra.

They added mysterious insurance to the order. You must be careful. Even after we told them we didn't need it, they still added extra insurance. The rental company didn't deal with it, so we had to accept the loss.

Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!

Good job!

The set-up assistant missed informing us of the fuel shortage and strikes at the petrol station in Faro. So in the week when we ran out and kept finding closed stations, we spoke with CS and eventually got to Julie after 24 hours of to and fro. She pulled out all the stops to make sure we were fuelled and ok to go and kept in touch till we were happy all was okk

We had to wait 4 hours to pick up the vehicle. Very slow process. When i picked up the vehicle light on dash to add Blue. I brought this to attendant attention i was told i would to wait at least before they address it. It cost me 22.50 euros to fill up.

The lady at the counter proposed any upgrade saying it would be a diesel car so more economic. But at the pickup it was not a diesel car. Very desapointing to pay for that.

Good provider

Greate booking platform!

The easy way to get the car at the counter location and time to be serve by clerck at Guerin stand.

The booking platform is easy and secure to be sure to have a car ready when you arrive in Lisbone.

Unlike my experiences in Spain or previous rentals, at the Porto ALAMO branch, it's self-service for the rental process. It was my first time doing it! I had to figure out how to fill out the forms myself and asked the staff for help when I didn't understand something. After about half an hour of effort, I finally completed the rental process.

Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process.

When renters have pre-booked and provided all the driver information they should receive quicker service than someone who has not pre-booked but this does not appear to happen!

The automated booking kiosk was not 100% operational.

all went smoothly

Great deals!

Everything was ok

Great, the service is warm and patient, and there's a self-service machine.