I paid for VW Golf "or similar", but got a Skoda Fabia instead. Service counter insisted this is the same category. I did not had internet yet as I just landed from the flight, so I couldn't verify that.
Later, after I checked it I understood I got downgraded. This is a fraud.
My tip for others: check which Skoda is in your class before you go there, so they won't fraud and downgrade you like happened to me.
The man on the counter was nice, but still in general being fraud made me really mad eventually.
J'ai eu une meilleure voiture que réservé. J'ai eu immédiatement la voiture, pas d'attente, pas de tentative de nous vendre quelque chose, c'était nickel. Merci
Nous avons mis plus d'1h45 pour prendre possession du véhicule au comptoir de location Rent plus. Il faudrait mettre plus de personnel à la réception clients car l'agent de comptoir nous a précisé que les derniers de la file en avaient au moins pour 3 heures d'attente.
the don't give same as i book and not even better was smaller we i say i book different car the stuff say the website of easyrentcars.com they always put pic of nice car to make you book from them but we don't have this car this was when we pick up but other guy when we drop it back was nice person
also still not get back my Deposit he say whine 24 hours but upto today i still not get it back i have paper from them say i retain car was ok its already 7 days
Even though we said we purchased insurance through the rental company, they still insisted on charging our card. When we asked what amount was being charged, they wouldn't answer and just told us to press enter. We kept saying we didn't need it because we had completed everything through the rental site, but they insisted the transaction was already completed. Although they eventually tore up the signature slip, we're not sure if the charge was actually reversed.
Great Service.
Very impressed as the last experience with a competitor was terrible.
No extra payments were sneakily requested at the counter.
And the staff was nice and polite.
About QEEQ:10.0/10
It was easy to rent on the website.
The price was great and the what I paid online was exactly the hole amount I had to pay.
No bad surprises afterward... I recommend to always take the best insurance to make sure you are all covered.
Impressed and will book with them again.
I had insurance still they insisted on buying insurance at the desk, which was expensive. They said the insurance which I have got from easyrentcars.com is not easy to claim in case of any issue.
About QEEQ:10.0/10
Terms and conditions of insurance should be more clear.
C'était la première fois qu’on louait une voiture et ça ne sera pas la dernière. Très bonne expérience, super voiture, ce qu’il faut de place pour deux, petit format donc facile à garer partout.
Friendly and helpful staff. Office is located almost in few steps from the Palladium mall and metro station.
We have been upgraded for the larger vehicle whic of course is nice but sometimes you wish to have a small car in Prague:)
About QEEQ:10.0/10
Booking was fast and smooth especially with possibility to use coupons.
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