They claimed to have Chinese-speaking staff, but there were none. Also, no one was holding a sign for us at the airport on time. I had to run back and forth by myself for a long time.
Before I pick up the car, I expected will pick up an alphard an old model with average condition. However, the store provides me more than that I can expected. The car is clean (I can see that they wash the cars at the pick up site.) and new (ODO only 19xxx km)
Besides, the staff are friendly. They confirm the details that makes me know what is needed to attention. They know I have purchased full insurance from Easyrentcar and explain what to do if accidents happen.
About QEEQ:10.0/10
EasyRentCars did a good job to partner with this rental car company,
The car was nice. We just spent around 20 minutes to get the car and less than 10 minutes to return the car. The staff was very nice and helpful. The indication of the location about gas station to refill petrol before return the car was very clear and close to YOU I RENT.
Staff were nice but the car was very dirty you can see stain everywhere which it can easily remove by wet tissue. So I suggested them to clean before releasing to next customer.
Pick up are for international flights may confuse to customer as we’re not sure that we get/the right direction to pick up the car.
The staff at the Meirong Bridge location who spoke Chinese had the worst attitude I've ever encountered in Japan. From start to finish, there was no greeting or smile. They treated other guests the same way, making me question if this is the right attitude for service industry workers. However, at the airport return location, the service was excellent and the attitude was great.
Quite old car with 3 dents. Instructions for using in-built GPS not clear as in Japanese. I do not like counter staff aggressively selling me insurance when I don't need it. Have to go back and ask where car key is before driving. Worse is I was advised to return car one day earlier as my flight is 9:10 am while car rental opens at 8 am. What they should have done is advise I check in at airport earlier, then return car, then take their free shuttle back to airport to board plane. Quite unpleasant for me to drag luggage for more 1 km to take public transport to Naha Airport on the day of my departure.
The car given to me was better and spacious than I expected. The only fallback is I was required to add gasoline at a specified gas station. I would suggest that it let's us free to choose gas station as long as it is within 30 minutes before returning the car.
About QEEQ:10.0/10
It is better to add option in the apps to allow pickup and return car at different location. Currently it only exists in web version.
“Smooth and fast process. Provided good guide and road trip information.”
About YOU I RENT A CAR:6.7/10
Spend quite a while to find the counter at the airport. There should be proper signage to show the direction. We get to find out from staff of Times car rental that we need to walk 10min to the Domestic airport where the counter 10 is located, and where we will be drove to the car company over a 15min free shuttle.
About QEEQ:8.0/10
Would be helpful to share information on car park with good fee on short parking and overnight parkings
I think yesterday afternoon i forgot my jacket (olive green color) in shutterbus company from you i ren a car office to the airport but i don't know how to contact you-i agency if you saw this comment please contact to me at billboardo@hotmail.com,
Best Regard,
Pantaree S.
Both pick-up and drop-off were convenient. I borrowed the car in the city and later arranged with customer service to return it at the airport without any extra charges. Good service! The only downside was that extending the rental by 2 hours cost 6,000 yen, so plan your schedule carefully.
The insurance offered by the rental service doesn't cover additional costs in case of an accident. It's better to buy insurance directly from the rental company.
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