CAR RENTAL REVIEWS ON ALAMO IN HAWAII - HAWAII ISLAND

カウンターのスタッフがとても親切で保険についても色々と教えてもらい、とても助かりました。前回、thriftyで借りた時は、カウンターのスタッフに保険についてだまされたので、やはりちゃんとした会社で借りないとダメだと思いました

値段が安く、手続きも簡単なので とても気に入っています。

Brilliant Super check out and in agents and easy collect

Really good and super efficient

Great!

Great!

実際に借りた車はチェロキーではなく、フォード エクスプローラだった。 受付時にバウチャーを見せても、最初からやり直しみたいな感じだった。 少し値上がりということになった。 ただし、実際は荷物が多かった為、よい結果となった。

値下げプロテクターは作動したが、結果は希望したの車は無く、受付でまた最初から車を決め直ししたので、支払いはずいぶん高くなってしまった。 乗り心地が良かったので、同行者達にはウケが良かった。

Very satisfied

The service was attentive and enthusiastic, basically meeting expectations, with no forced extra charges.

Very satisfied! The person at the counter was a female trainee who wasn't familiar with the business or the vehicle. She gave me an old 2019 Chevrolet Tahoe, and the trunk couldn't fit my stuff. I went back to the counter and chatted with another experienced white male staff member. He apologized for giving me such an old car and upgraded me to a brand-new 2024 Jeep Grand Wagoneer! It’s 5.75 meters long, similar to a Chevrolet Suburban. It easily fit three 24-inch suitcases, a 22-inch suitcase, two carry-ons, and a bunch of backpacks.

Great

Pretty good

The service was quite good.

Very good

It was okay, but the line was quite long.

I am satisfied. The pickup was very quick. I bought full insurance and they didn't push any additional sales. They provided the Jeep Wrangler 4WD as I reserved, even the grey color was the same, haha.

Great service

The car rental company staff was very casual when giving us the car, telling us to just pick any Jeep from a bunch. They didn't hand over a specific car with the keys, which I think is very irresponsible. The car had issues that were not noted on any form! Additionally, the car's system malfunctioned! The electronic key wouldn't open the car, and using the manual key triggered the alarm. With the help of locals, we waited for five hours for roadside assistance!

The rental process is simple, the vehicle is in good condition, the service attitude is good, and exchanging cars is convenient.

Not bad

Very satisfied. The service was excellent and the efficiency was high. Our flight was at 6:15 AM, and the car rental office opened at 5:15 AM. We were a bit worried and even considered returning the car the day before and taking a taxi to the airport the next day. However, the staff assured us that it wouldn’t affect our schedule. As it turned out, the car rental service was very efficient.

Very good

Satisfied