It was a good car, however, I faced an issue in the deposit blocking at the airport counter. But the staff was very cooperative (Chris). Finally managed to book the car.
About QEEQ:8.0/10
It is a nice platform makes it easy to book rent a cars quickly and gives option for full insurance which all the rental companies try to resell while picking the car. If QEEQ can integrate the insurance claims so that deductible zero insurance booked in QEEQ is taken into account
“We had the car for 30 days, so it was unpleasant for us the deal with it for so long.”
About AVIS:6.0/10
The car was an older model, makes noise when turning vehicle. Strange foul odor from the interior of the car when it gets wet. Took a long long time to pick up the vehicle at YVR, had to wait almost one hour for them to clean and prepare the vehicle for us. It was a Nissan KICKS hatchback.
The process for picking up and returning the car was very simple. Inspect the car and take photos yourself when picking it up. When returning, just fill up the tank.
This is a scam company. They force you to buy insurance without informing you. Do not choose this company. This is the first time I encountered such an issue after renting cars numerous times in the US, Canada, and abroad. The final bill was higher than the online estimate because they claimed I bought extra insurance, which I never did. When I picked up the car, they just handed me the keys and the contract, asked me to sign, and never mentioned anything about insurance. The whole process took one minute. In my previous rentals, if they wanted to upsell insurance, they would at least ask me. This time, they didn’t say anything, just had me sign the contract, then the Indian guy made a few marks on the contract, but the copy I received was blank, I remember clearly. This is practically daylight robbery.
The waiting time was quite long, the longest I've experienced in any city or country I've visited. The service attitude was good, but the initial car they provided was quite old, so I requested a replacement. Waiting for the car took a long time, and they were understaffed.
I booked a car for 2 weeks during Christmas and New Year time. The pick up was easy and rapid. The staff at the counter answered all questions friendly and frankly. At first I didn't got the car I had booked. I booked Dodge Grand Caravan but they gave Kia Sorento which was so far acceptable. We travelled with many luggages and we found the rear seat couldn't be folded. One of the staffs walked by and tried to help but it still didn't work so he gave us another car, Grand Caravan GT, which was upgrade. The car was perfect. We all enjoyed the trip. The drop off was smooth and rapid, no paper works. Overall was great. Recommended.
About QEEQ:10.0/10
This was my third time booking on the platform. There were adequate selection. The price drop was not so practical. Overall is satisfaction. Recommended.
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