CAR RENTAL REVIEWS ON AVIS IN COLUMBUS - OHIO

I had specifically rented a convertible. I was to pick up at 12 noon on Friday Sept 27. I arrived exactly on time. As i talked to the agent at the counter, apparently there was one convertible available, but a woman somewhere in the lot(Avis employee) told the desk agent that she was holding the car for another customer-an Avis preferred member. I informed the desk agent that i was also a Preferred member, showed him my account number, advised him that i had a reservation and was on time for my pick up. After some haggling between your two employees, i did receive my correct vehicle. That being said, I was quite nervous and about to get very angry if my reservation was given to someone else. Not acceptable treatment in my opinion. A person with a valid reservation and who was on time, shouldn't have to deal with such nonsense.

Customer care is rude Did n’t took my miles card

Got a slight upgrade on the car grade which was nice. However, the car was quite scuffed around the edges (I guess previous renters weren’t very careful with it). However, the interior of the car was not great. We found old documents and stuff in the storage areas and door bins. Also, I feel that Avis should refill the washer fluid after every rental. After a day of use, the fluid warning light came on. This is actually the second time that it has happened to me on an Avis rental. Both times, I obviously just bought some replacement fluid, but I really shouldn’t have to and I think it’s a safety issue. One last thing, is that it seems a strange decision for the car not to have front and rear sensor options fitted given its size. Might explain why there were some scuffs around it when we picked it up…?

Pretty easy booking process. But, have used QEEQ for a few years now.