CAR RENTAL REVIEWS ON DOLLAR AT KAHULUI AIRPORT, OGG

We got a mid-to-large SUV, it was a Dodge. The pickup went smoothly. During the drive, there was a minor accident, but since we had full insurance, the rental company told us it was no problem when we returned the car. Just filled out an accident report and it was fine. Very satisfied!

Good service, very enthusiastic.

The service was excellent, and both picking up and exchanging the car were smooth.

During this trip to the three Hawaiian islands (Kauai, Big Island, and Maui), I rented cars from Dollar. The rental locations are very close to the airports, and there are plenty of shuttle buses, making it very convenient.

There were too many people on the day of pick-up, and I waited for nearly 2 hours. After being served, there were no available cars, and I was told I could upgrade at a discounted rate. Why didn't I get a free upgrade?? I had to wait another half-hour to get a car. After that, everything went smoothly, and exchanging the car was convenient.

Very good

The car was good. Initially, they tried to force us into buying additional insurance, but we noticed and stopped them.

Very good.

Arrived at 7 PM, no waiting in line

Maui has the best service and the most enthusiasm. The explanations are thorough and there are plenty of vehicle options.

I placed an order in March and arrived at Maui on 9/28. Upon entering Dollar and submitting the order, they started adding mandatory insurance. I already mentioned that I would pay according to the order, but they said the insurance in the order only covered a part. Finally, I asked if I couldn't rent the car if I didn't buy the additional insurance, and she said yes. At that moment, I didn't have time to contact the car rental website due to long flights and anxious family members. So, I had to buy whatever insurance they told me to. The return process was relatively smooth. I pre-paid for a full tank of gas, so I could return the car with any level of fuel.

Very good

Very good, better than the same company on Oahu.

They added insurance forcefully and charged my card without showing me the bill.

Overall, I am still satisfied.

I chose Dollar because of the Grand Cherokee, but they didn't have one at all. Instead, they gave us an old Ford Edge. The car had many scratches, wasn't cleaned inside or out, and had no windshield wiper fluid. On the plus side, the paperwork was straightforward and hassle-free. A Chinese driver's license with a self-made English translation was sufficient, although I also got an 'international driver's license' from Taobao.

When renting the car, the counter staff suggested we buy their fuel, saying unused fuel could be refunded. Since we had an early flight, we thought it would be convenient. In the end, we had more than half a tank left, and they didn't refund us. There were many people in line, and we waited a long time. They didn't remind or explain the additional insurance content. It was completed on a machine in English. If you can't understand English or don't pay attention, you might end up agreeing to many extra charges.

Pretty good.

Quick pickup, even quicker return. They reminded me to return the car with a full tank, which saved me $20 compared to buying their fuel.

Pretty good