Chevrolet

There were no preferred vehicles at the lot, only group vehicles. I almost couldn't rent the car because Bank of China credit cards do not support $0 purchase test. Fortunately, the emergency support from the rental company suggested that I make a small purchase. I bought a tank of gas, and the payment test succeeded. Although the Korean clerk was not very friendly, he let me try three times. Huge thanks to the emergency support team.

The counter staff pushed personal insurance and intentionally recommended a smaller car model.

繁忙期だったこともあると思うが受け渡し場所で1時間半待ちは長かった。座るところも無く多くの人が待っていた。待たせない様に在庫を増やすとか 待たせるなら待合所を広くし椅子を増やすなど改善が必要。それ以外には返却後の車のシートの汚れが取れていなかった。ゴミなどの清掃は出来ていた。

I rented a Jeep Grand Cherokee and ended up getting a GMC Terrain and didn´t get the baby seats I requested. At the counter I was not informed that I was getting a different car. It was only when I got to the garage to pick up the vehicle that I was told to choose any of the cars (in the same category) that were parked there... I was a bit shocked. First I chose a Pathfinder that suited me very well but after putting all our luggage in and starting the car a message came up on the panel ¨key - low battery¨.... went to the company booth and was told they didn´t have a replacement battery so I had to choose another car. What a nightmare. I then chose the Terrain a which had less space then what I needed. The car was good and clean but space was crutial in our trip and the overall experiance with Dollar was bad.