Staffing of counter was awful. Only 1 person to get everyone checked out and took almost an hour at 12:45 am when other counters had multiple people working the counter and got their lines out in a matter of minutes.
Everything else was wonderful.
Like: Got to drive a brand new Subaru Legacy which was a surprise. I didn’t know that Dollar had Subarus, so this was a bonus. Dislike: Upon check in, the staff person tried to charge $10/day extra for my husband to also drive the car. This upsell was unacceptable and something I’ve never experienced at any other car rental place. Good news is, after complaining, the staff member agreed to not charge this extra fee.
Exactly the right size car at a great price. Check in and check-out was simple, fast, and easy. It was easy to find the car and drop it off. Drove great. Good gas mileage. Overall excellent experience.
“Dollar thought a Subaru is comparable to a Land Rover”
About Dollar:2.0/10
We didn’t so they upgraded us for $15 per day extra, they failed to mention the taxes and fees so it was actually $80 per day. Our original booking was total of $136 fir a land rover. We paid $426 for a Toyota Highlander. I’ll never book with dollar again. Very upset.
About QEEQ:8.0/10
We should have called you about the Subaru being a comparable model to the Land Rover. Next time I will.
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View more >Dislike: Upon check in, the staff person tried to charge $10/day extra for my husband to also drive the car. This upsell was unacceptable and something I’ve never experienced at any other car rental place. Good news is, after complaining, the staff member agreed to not charge this extra fee.
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