CAR RENTAL REVIEWS ON DOLLAR IN HAWAII - OAHU ISLAND (HONOLULU)

The staff was quick, efficient and polite. We've got a bigger car at no extra cost. Everything went quite well. Thank you and keep up the good work!

The platform is easy to use and the booking process is quick and efficient. Well done!

The staff was very friendly, but the return process wasn't as smooth as with Alamo.

Like: Car upgrade.
Dislike: additional Insurance payment.

Very good

cleanliness an issue, as my about 5 times of past experience.

great. first time using it. everything is great!

The Dollar representative offered us an upgrade to a Chevrolet Impala, 2018 model with only 3,300 miles on the clock. It was nice to drive a larger car than what we had booked. As we are both travel agents for Australia's largest travel group, it was nice the hear that we send a lot of business to Dollar Honolulu Airport and then to be recognised with a upgrade.

Easy too book!

The car had lots of scratches and dents but was still a nice car. I didn't get the class of car I requested which was disappointing as it got much worse fuel economy but it was a nice car at least.

The pick-up process was very simple and quick.

Very dissatisfied. They repeatedly tried to upsell third-party liability insurance, and after I refused, they gave me a Buick Regal. Have you ever seen anyone driving a Buick on American roads? Clearly, it was a car they couldn't rent out. After refusing, they insisted on upgrading to an SUV. After an hour of back and forth, I finally got the car I wanted. I will never use Dollar again for car rentals. The return process was smooth with no extra charges. I won't come back to Honolulu again; it feels just like Tokyo with Japanese stores everywhere, heavy traffic, high prices, small hotels, poor beaches, and water too cold to swim. The cost-performance ratio is extremely low.

I couldn't believe how nice it was. Usually, car rental offices are some of the sleaziest of them all. They hope that travelers arrive weary and tired so that they can deceive them into signing for things they don't want or need and rob them blind. Dollar was actually honest, fair and competent.

The staff was friendly. Our credit card had some issues, and the staff only charged us a symbolic $50, allowing us to drive the car without delaying our trip. This is commendable.

Like: The staff, the car & the price!!!
Dislike: The fact the address is wrong - about 3 blocks away. Not a major but needs to be corrected in your systems

Like: The staff, the car & the price!!!
Dislike: The fact the address is wrong - about 3 blocks away. Not a major but needs to be corrected in your systems

Not the specified model

Like: Good quality vehicle. Dependable car with low miles and good gas mileage.
Dislike: NA

Good attitude and short waiting time

Good service attitude

It's okay.

Like: Everything was delivered up to expectation.
Dislike: I'd want color option if possible.

Good