The car rental counter took exceptionally long, due in large part to the manager refusing to allow his staff to use vehicles in the system. Instead, he ran around outside "preparing" cars and the staff used a walky talky to communicate car information and selection. Plus, the manager was rude to his staff. His staff was quite personable and professional, despite being treated so poorly.
Always give the vehicle a one over even a 2nd & third over- it would be unfairly bad if a cust. is held responsible for the previous condition of the vehicle ex. cigarette ashes something that one could be charged for. Overall- I would rent again, was not disappointed ‘
About QEEQ:10.0/10
I was completely satisfied with my Rental, ease with reserving including the p/u & rtng.
The biggest and really only problem was the entrance for returning the car at Newark airport. It was non-existent.
Missed it. Followed great signage to the general area but nothing when it came to turning in. Very easy to miss.
“Great car at a good rate- collection process could be faster”
About Dollar:7.7/10
It took far too long (more than an hour) to get to the service counter to be issued a car. The car was fine except it seemed to have loud snow tires at the end of May. These made the ride a bit rough.
Car was great, staff at checkout and drop off were great. Only thing that I wasn't expecting was checking the vehicle for damage and filling the vehicle report myself at pickup.
We rented the car for a total of 14 days and chose EASYPASS, thinking it would be charged based on actual usage. However, when returning the car, we were charged $18.49 per day for 10 days, totaling $184.98, while the actual toll fee was only $26.42. This unexplained charge is outrageous; it's just overcharging.
When I collected the vehicle at the counter I felt like I am dealing with a law enforcement officer!!! And when I returned the vehicle it took a while to get a receipt ... there was no one at the car return area, counter staff were busy ...
I will try to avoid Dollar in the future.
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