CAR RENTAL REVIEWS ON THRIFTY AT NASHVILLE AIRPORT, BNA

I thought adding an additional driver would be a simple process but ended up getting quite complicated as one of the staff members didn't know what to do. It ended up being a simple note on the receipt to say the car was attached. Not sure what the issue actually was but took over 20 minutes to resolve. Bit of an inconvenience but would expect all staff to be able to deal with pretty simple issues. Car was great and really like the idea that I get to choose my own car out of 7 or 8 options although no Jeep Patriot. We did get a brand new Ford Escape though so no complaints

Simple process couldn't have been smoother

Slow counter pace when picking up, a lot of customers and only one staff.

Was not so keen at being told our luggage would not fit and that we should upgrade to a bigger car When actually there was plenty of room!

Lame upselling at every opportunity. Just give me the price already.

Got a free upgrade at the counter, based on car availability. Excellent from start to finish. Couldn't have been more perfect. I would absolutely rent again, and certainly will in the future. 10/10

Excellent. No notes.

Bon service accueillant et courtois parcontre un peu trop de vente pour hausser la facture

Résevation facile et sans mauvaise surprise

Overall good, they don't hassle you much after you decline the insurance upsell.

Pretty good.

It was horrible and shameful! Thrifty unilaterally assigned me an electric car. I had no way to recharge the vehicle. Thrifty charged me a $30/day upgrade plus tax. This was outrageous and tortious behavior and practice. I won’t use them again. I am owed $169! Is QEED going to pay me?

At the counter, they initially asked for payment including an airport tax. After questioning, they canceled it. I wanted to keep the receipt to study it, but the staff took it back. Feels like a bit of a hassle.