The car wasn’t very clean and stinks of cigarettes so bad. This is my second rental in less than a month that the car stinks of cigarettes. Unacceptable.
I went to pick up the car two hours early and asked if they could adjust my booking time. They said they didn't have the car I reserved and made me wait for two hours. Eventually, they gave me a Mirage G4 instead of the Nissan Versa I had booked, claiming it's the same class, but I thought it was worse. However, the car was very new. The return service was excellent; I was a bit late, but after I explained, they backdated the return time and didn't charge any extra fees. I initially planned to return the car at a different location, but with QEEQ's help, I changed it to the original location. They also refunded the one-way fee, and QEEQ's service was great.
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