The service attitude was rigid. They gave me a Middle SUV instead of a Standard SUV and claimed they were the same. Do they really think Chinese people don't know cars? I definitely won't choose Thrifty next time!
Unfriendly attitude, constantly pushing insurance. The worst part is, I booked a Ford Focus or similar, but they gave me a much smaller Ford Fiesta and insisted it was the same category. It's way smaller! Never using Thrifty again.
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Wallis O'Casey
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