The counter staff tried to up sell the third party liability insurance to us at the desk, without mentioning Washington state's minimum liability insurance requirements. Felt pressured in the spot.
About QEEQ:10.0/10
Price was very competitive compared to other booking platforms. No issues with the booking, and free cancelation was also provided.
We had to pay to upgrade as the original car was too small. The car was expensive but proved ideal for our needs. Why did Thrifty acquire a car with cream leather. It has dirty marks on it that wouldn’t have shown so much on BBC a car with a dark leather interior. Otherwise it was a nice car.
Behaviour of the Staff at customer service is good until you refuse to buy their offered trip protection insurance, once you refuse it their behaviour changes to being very rude. My customer service advisor literally threw the booking papers at me and told me to go downstairs to find your vehicle. That was shocking.
The woman at the counter was the most high pressure sales (additional insurance coverage) person that i have encountered in years.. she was nice enough but over the top on extra coverage and kept on about it- “lots of construction in Seattle so if you don’t get this and have a flat tire- it will cost you at least $350”
Overall good, but the car didn't have a full tank when we picked it up. The staff was efficient and friendly, and the car was in good condition. Affordable.
This time Triffty pushed for insurance again. It was late, and I didn't notice, so I ended up buying road service. Later, I realized that Zuzuche includes it.
The attitude was okay, but they pushed insurance sales and an extra $100 was charged. They said it was for emergency assistance in case of an accident, but we declined and still got charged.
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