The entire process was very smooth with only a hiccup on pick up.
There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent.
Advice future customers contact the office a day before they fly in to avoid the problems I encountered.
I chose to rent a gasoline car from Europcar, but the Auckland location only had electric cars available. During our two-day trip, we found six charging stations, but only two of them worked; the rest were either out of order or required a local SIM card for payment. We spent at least four hours charging the car, causing us to miss our return flight. This is just for reference for future travelers.
Pick-up at Christchurch was very quick. It's only a 5-minute drive from the airport to the store. The driver was a lovely young lady who explained the traffic rules to us while driving.
The mileage is a bit high, over 130,000 kilometers, but the car is in good condition. It's very fuel-efficient, and a full tank can go around 1000 kilometers.
The car I received had an anti-theft lock, but I wasn't told how to use it during pickup. This resulted in the car getting locked on the road, and I couldn't drive it. Customer service didn't know how to resolve the issue either, leading to a two-hour waste on the road. The anti-theft lock malfunctioned several more times afterward, preventing me from driving the car.
Overall service was very satisfactory. The explanations were detailed, and the owner was very friendly. The vehicle was well-maintained. I will choose their car again next time. Trustworthy.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Humphrey Marlowe
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