I made a total of three car reservations: one at Auckland Airport and two at Christchurch Airport. The latter were driven by Mr. Ma and myself as the primary drivers. The car driven by Mr. Ma seemed to be in better condition and was noticeably more fuel-efficient for the same trip. Other driving experiences with that car were also very satisfying. Since this was our first self-driving trip abroad, and we were a group of retirees traveling together, there were numerous concerns. For example: worries about having too much luggage and insufficient trunk space; being unfamiliar with right-hand drive and left-side traffic rules; older drivers with slower reaction times needing to take turns driving; multiple phones and navigation devices needing charging; and whether the phone holder would be convenient to use. Thankfully, all these concerns were addressed without any issues, ensuring the safety and smoothness of the trip. This was highly appreciated by all of us. Moreover, the process of picking up and returning the car was swift and simple, which was especially helpful for catching flights after returning the car. Moving forward, whether traveling domestically or abroad, renting a car will always be our top choice.
Very good experience, the entire rental process went smoothly. During the trip, the plastic underbody panel came loose, so we drove back to the rental location. The staff, a guy from Northeast China, immediately lifted the car and fixed it without questioning whether it was our fault. It was absolutely fantastic!
Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.
I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape.
Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience.
Overall, I enjoyed the car but was disappointed by the high hold and extended claim process
The staff at Tianyi Car Rental Company have excellent service attitudes. They set up a group chat in advance to provide advice and tips for using the car. When picking up the car, they showed a video about driving in New Zealand, which was very straightforward and helpful.
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