AVIS CAR RENTAL REVIEWS IN NEW ZEALAND

The customer service of the rental car company could not provide the correct drop-off location as per my request. They just kept repeating the complicated drop-off instructions! The overall service level of the staff needs improvement!

Very satisfied

The store's computer had issues on the day of pickup, making us wait for a long time. The Indian manager at the store seemed incompetent, claiming my newly updated driver's license was expired without even checking the translated copy. The situation left me stressed and sweaty due to jet lag. When I wanted to extend the rental, they insisted on inspecting the car in person, making me visit the store for no reason at all as nothing was actually done.

Efficient

Very good

Everything was great overall, the pick-up and drop-off were very quick.

Picking up the car in Christchurch city is very convenient (you can explore the city first without needing the car).

Good

We were greeted by the Avis personnel at the airport pickup for assistance. We approached the extra care. All steps were handled professionally and efficiently. The Avis employee in charge was especially helpful. His name is Shon Middleton, and I want to thank him for outstanding customer service! He followed up with me to ensure that we found the car to our liking. That’s exceptional customer service!

Good contract price and good customer service.

Very satisfied

Fine. Smooth at both ends.

First time user. Was initially skeptical, as booked price was considerably lower than others. However, research online calmed my nervousness about QEEQ--lots of positive reviews. And the entire process could not have been smoother. A satisfied customer!

Very satisfied!

Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.

Initially, we were given an MG, but its trunk was too small to fit 4 suitcases. After negotiating, since there was no X-Trail available, we received a new Toyota RAV4, which was a hybrid. The car had a mileage of 13,000 km, was in great condition, and was fuel-efficient, consuming about 5.8 liters per 100 km. The return process was very simple; we just handed over the keys, and they didn’t even check the car’s condition. However, they sent me a final invoice and charged a small additional fee, which was the first time this had happened. Since the amount was small and there was no extra charge for an additional driver, I didn’t pursue it further.

Service was satisfactory

The store had a short queue, but the staff was pretty slow and often answered phone calls. Initially, I chose Avis despite being double the price because I wanted a new car and good service. However, the actual cars provided were quite old, one had nearly 40,000 km and the other almost 30,000 km. The Mitsubishi SUV was also outdated. Later in Auckland, I rented from EUROPCAR, and got two very new SUVs with one having 1,500 km and the other 5,000 km. The car features were also excellent.

Satisfied

Very satisfied

Extremely satisfied. The service was quick and efficient.

Very satisfied!