CAR RENTAL REVIEWS ON ICERENTALCARS AT KEFLAVIK INTERNATIONAL AIRPORT, KEF

The car rental company is quite good. The pick-up and drop-off process was very quick, and they didn't try to upsell any extra insurance.

Quick and efficient car pickup and return process

Not so good:The car made a terrible noise when accelerating from after shifting gears. Note that it had 163000kms on its clock The front seats were all stained. Very good: the car was comfortable and drove fine everywhere for 5 days. It had heated seats and heated wheel a nice bonus in november

There were two staff members handling the process after queueing for a number ticket. Compared to bigger car rental companies, it's a bit lacking, but overall it's okay.

It said airport shuttle service, but we had to walk ourselves. There was no bus at 5 AM. It’s not far, about 10 minutes, but it was raining heavily.

Simple process

It was okay. The staff said the car was too small for four people, so we paid extra to get a larger four-wheel drive.

Satisfied, the car was old and made noises, but its performance was acceptable.

Satisfied

Very satisfied

The pick-up was not timely. Seriously, who has the obligation to wait for you? The car in Iceland didn’t even have snow tires, making customers change them themselves. Really, what a joke.

Tries every possible way to charge extra fees

This rental company didn't have any Toyota RAV4 models available. They gave us a Jeep Compass instead, which was dirty and old. The trunk was half the size of the RAV4's. The only upgrade option was a Toyota Land Cruiser, and it cost 600 euros extra just to fit in our three pieces of luggage. A RAV4 would have had no issues fitting them all in, and because of that, we had to spend an extra 600 euros.

Terrible experience with the car rental company. Booked a car but couldn't pick it up. We followed the instructions after leaving the airport, but there was no shuttle bus. Had to drag our luggage to find the store, only to find it closed due to Christmas, despite confirming the rental time multiple times. Stranded in cold and hunger in Iceland for 4 hours until 3 AM! Paid over 8000 RMB for 6 days. To avoid delaying our trip, we rented a car from a local agency for 3 days, but only received a partial refund of around 1000 RMB. Do not rent from here; they take your money and provide no car.

Terrible experience with the car rental company. Booked a car but couldn't pick it up. When we arrived at the airport and followed the instructions, there was no shuttle bus. We had to drag our luggage to the office, only to find it closed due to Christmas, despite us confirming the rental time multiple times. Iceland was cold and we were hungry, unable to find the car, waiting in the freezing cold for 4 hours until 3 AM! I spent over 8000 yuan for a 6-day rental from this company. To not delay our trip, we had to find a local car rental company and rented for 3 days but only got a refund of 1000 yuan! Do not rent here, they took the money but provided no car.

It's okay

Pretty good

Good communication overall. Even if you buy insurance, the staff will recommend additional insurance but won’t push it. Online insurance requires you to pay upfront and then seek reimbursement from a domestic insurance company. For convenience, it's better to buy insurance at the store. Get a number upon arrival and wait for your turn.

The staff provided excellent and timely customer service. Well done!

Excellent