ICERENTALCARS CAR RENTAL REVIEWS

The rental company employee was punctual and waited for us at the airport.

Picking up the car was extremely complicated. After landing, I checked the pickup location based on the navigation information, and it turned out to be more than 50 kilometers away! I was instantly confused and noticed there was another domestic airport. I quickly took the airport shuttle to the domestic airport, but when I reached the end of the road shown on the map, I had to carry my luggage and ask people at the domestic airport. Even the only staff member at the airport didn't know where this rental company was. I had to call the rental car company with my bad English, and all they could say was 'sorry' and 'please wait.' After several calls, and contacting Zuzuche customer service, I waited for an hour before the rental company finally brought the car. It turned out that the pickup and drop-off locations on their order were at the international airport, which we totally missed. Whether it was the rental company's mistake or Zuzuche's, it was an extremely bad experience. Thankfully, the rest of the self-drive trip went smoothly.

When booking through Zuzuche, I carefully checked the terms, which said a pre-authorization of 2500 euros would be held. However, at the store, they said it would be 3000 euros unless I purchased their insurance. Although I explained that I had already bought insurance through Zuzuche, they insisted on the 3000 euros deposit. Additionally, the price for the child booster seat was higher than quoted on Zuzuche. There was no one to pick us up from the airport and we waited a long time until I called them. The only positive aspect was that the car was relatively new.

First, we landed at Iceland International Airport, and this car rental company did not have a pickup counter there. Following the address provided, we had to take an airport bus to the domestic airport at our own expense, which took an hour. However, there was no pickup counter at the domestic airport either. We called the rental company and waited at the domestic airport for over 10 minutes until someone came to pick us up. It took another 10-minute drive to reach the pickup point, which turned out to be a Honda dealership. The pickup process was very slow, and we were charged a deposit of 335000 ISK. Returning the car was also problematic; it was at a different location and hard to find based on the address given by the staff. We had to ask two people for directions before finding the place, which was stressful as we had a flight to catch right after returning the car. The return point was another Honda dealership. Even though the car was in perfect condition, the deposit would take one to two months to be refunded. It’s really better to rent from a big company; this local rental company is very unreliable. This has been my worst car rental experience ever, definitely a negative review.

The pick-up was not timely. Seriously, who has the obligation to wait for you? The car in Iceland didn’t even have snow tires, making customers change them themselves. Really, what a joke.

Like: the service, they were helpful.

Although the location is a bit far from the airport, the service is great. There's a pickup service from the airport when you rent the car and a drop-off service when you return it. The staff is very friendly, and you can ask them about Iceland road signs if you haven't done much research.