CAR RENTAL REVIEWS ON EAST COAST IN ADELAIDE

Friendly staff and excellent service...

Easy booking...

when we went there, car has flat tyre already, nobody pre checked before us. no apologies wasting our time but staff rudely talk. they managed another vehicle for us which was cheaper than what i paid and staff was asking more money than what was on easyrentcars.com , i showed them amount in print out paper. finally it took more than 40 mins to get the car. don’t recommend east coast specially poor staff service

Car was fine for our purpose, however the navigation system did not work! Even bought a new USB charger cable and nothing! It was very inconvenient.

Great Car and Customer Service

Dealer did not initially accept the qeeq deposit/voucher. Needed to negotiate and get a refund for this.

Excellent service and car

Easy to follow

Although it's a bit far from Adelaide Airport, they send a van to pick you up, and it arrives quickly after a call.

Some of the staff were brilliant and very helpful. One particular staff member was unprofessional and inattentive and quite rude. We had a few issues with the car. A tire had popped and when we went to change it there were parts missing from the jack and the spare was flat. I wish I had paid better attention to staff members names as one of them was outstanding. His customer service was impeccable and you could see he loved his job. The other made me feel uncomfortable and seemed like he wanted to aggravate the situation

Few staff, long wait times, unenthusiastic and passive service.

The process is relatively slow.

The pick up time was good as we got in first but I seen others waiting and I wouldn’t have liked that at all

The attitude was lukewarm, and they said the insurance from Zuzuche was not good enough, recommending an additional $17 per day insurance to reduce the deductible to $500, otherwise, it would be $5500 if something happened. You could also choose not to buy it! The pick-up staff had a cold attitude. When I got to the company, I encountered a Chinese staff member who also mentioned the cold attitude of the pick-up staff and was indifferent as well. They kept saying the Zuzuche insurance was useless. When I rented a car via Zuzuche at the Gold Coast, that company never mentioned anything about the insurance. I suggest Zuzuche provide renters with clear guidelines and regulations about the insurance.

Communication in English was generally understandable.

I have also completed an independent review from them. This is not my first time using East Coast and won't be the last. There are as consistent as a Rolling Stones hit single. Always a great experience. Highly recommended. Many thanks.

Well done QEEQ. Never heard of your company before an took a punt. Absolutely impressed. I deceived to change my bookings expecting a nightmare and instead encountered a dream. Great digital offerings and you saved me some coin. Even installed your app and likely to keep it. Well done on a fantastic E2E customer experience.

Didn't use the car, it couldn't enter Kangaroo Island, requesting a refund. Fortunately, East Coast helped contact Budget rental company, so I managed to get a car, but had to pay extra.

Was not clear where to get the shuttle bus from and I waited 45 minutes for it to arrive. Potentially a timetable could be put up so customers are made aware?

Nope simple booking process

The car rental process was very convenient.

Very good, the male staff was patient and friendly when we picked up the car. The car was new, fuel-efficient, and we liked it a lot.

The car was ready and waiting. It was clean and full of fuel. It was an easy seamless process.

First time that I have used this App and it is really good. Helpful and got me a good price. I appreciated the reminders that it sent me. I’ve already booked my next hire through it.

Car was as expected and performed up to expectations although I only did 75 km

Booking handled easily and professionally and every was performed as expected.