CAR RENTAL REVIEWS ON APEX IN AUCKLAND

The lady who served us was very friendly but l wished she had spent some time with me going through such things as Spare wheel Radio GPS Route out os site Ets

All good

Only one hitch when I tried to extend the hire neither easy car nor apex wanted to take responsibility, however thanks to the manager in Auckland it was all sorted.

The process of collecting was smooth and efficient. The driver to the airport was awesome.

Easy platform to use.

We wanted to extend the rental by 4 hours and gave up. The hire company couldn't extend more than 2 hours without you notifying them and you said it wasn't up to you we had to contact them All very unsatisfactory

Apex car rental were fantastic. The car was as expected, new, clean and no damage. The pick up and drop off was very straight forward with no issues.

The car we were given exceed our expectations. Very good to drive & very comfortable. Staff on pick up & drop off were extremely helpful, couldn’t do enough for us.

We emailed a few times & always got a quick reply. Helped with our questions

Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!

Older car but price was right

Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful. They could provide better instructions to find the shuttle pickup area is the only suggestion.

Service a little slow although staff were working hard, just busy. Car wasn’t clean on pick up and had a few cracks and dents but functionally was perfect.

The pick up area was not located directly at the airport. We had to walk for a good 5-10 minutes with my dad (who is an elderly person), then wait more than 15mins for a shuttle to drop us at the APEX site where we had to queue for 20mins before talking to a very slow and not competent person (for another 20mins before we could get the vehicle)

It was very good, thanks

Found it I bit hard to locate office in Auckland as we were looking for EasyRentCars and couldn’t see that name anywhere or even the street number, so we weren’t sure if we were in the right place.

When I needed help booking the Interislander Ferry the staff were excellent. Ellie in Wellington especially so.

Upon initial booking I required to speak to a person. Found it disconcerting to speak to someone in Hong Kong when talking about New Zealand. They were not aware of the geography - places, areas etc. Wish I'd realise I was booking through an agent.

Quick pick up, efficient staff. Helpful staff member outside helped us out looking for pre - existing damage. Car was a base model but perfectly OK. Totally reliable.

Good platform to use. Good price for the car.

The car we were allocated was much older than the others in the fleet and had lots of dents and scratches. Not sure why this was so but I'm the end it was great as we did not have to worry about another scratch. The car did us proud for 33 days. Thank you.

Car was in good condition on the inside, clean and had no issues with the car while in use. The car did had alot of scratches on the outside from wear and tear from previous customers. Would use them again.

Smooth and easy process with booking, have booked another car because of the ease.

Would 100% recommend Apex cars. We were a bit worried having seen some negative reviews online beforehand, but were pleasantly surprised. Received excellent customer care at both pick up (Auckland) and drop off (Wellington). In addition, the car (a mazda axela as a tiida equvalent) was in great condition and very spacious and comfortable. No criticisims whatsoever, staff were helpful, courteous, welcoming, and had humour. We did also use Ace rentals for the south island, but found the quality and comfort of the Apex car rental, as well as the customer service to be far superior.

Nice new car. Drives smooth.

Easy booking

Easy and smooth pick up and drop off

There were few people when picking up the car, which was okay. However, when returning the car, we waited in line for an hour and a half. The kids were crying and there was nothing we could do. It was a bad experience.