CAR RENTAL REVIEWS ON APEX IN AUCKLAND

The pick-up location near the Sky Tower is very convenient.

We were surprised at the quality of the car for the price, much better than expected, this was a nice surprise.

I really wished I could have dropped off the car between 8 pm and 5 am.

Was easy and as expected.

Pick up lady was relatively inexperienced; drop-off lady was very nice.

We have been travelling for many years and used many car rental company’s. Apex have been the very very best in all areas we just wish we had found them earlier

The Very Very Best. Just don’t look anywhere else. You will not be disappointed

The Corolla was a nippy little car but is not insulated from road noise. The NZ roads have coarse seal and the noise was tiring. We did 1800km in 10 days. I still have not had a resolution to the fact a stone chip was probably collected on the screen during our rental. I took out the extra insurance through easy car rental AXApolicy, so don't know the out come...

Brilliant service, so far, have booked 3 rental in NZ with you. On second now, but car this time is older ( 8yrs) and very basic, which was not told at rental booking , and was not clear which co I was renting from. The car was a bit battered and scratched too and the outside was very dirty, but inside clean.

No unnecessary insurance upselling. Booked the inter-island ferry through Apex, and the vehicle's ferry fee was waived. Great!

Car was VERY used, a lot of damage inside and outside. Two photo sessions was needed to document it all, wiper not good, and key not funtional below 12C. We did not get the car we had booked, Nissan...but a 110.000km used Subaru.

Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.

The car was tired and fairly scratched. It was generally the worst looking rental car in the parking lots of our hotels

Keen price for an older well used vehicle with lots of little nicks and superficial paint damage. Well serviced vehicle with good mechanicals for 120,000k, ran well for the extra 7,500k we put on it and with pretty good fuel consumption. Collection and drop off service efficient and friendly. No hard sell of additional extras. All in all a good car hire experience.

Booking was easy and the option to cancel was very useful when we decided the original selected car hire company had such poor reviews elsewhere that we would change to another.

Excellent customer service. I would be very happy to use them again.

Nice and straight forward with quick responses to questions and queries. Very good.

The woman at the pick up location wasn’t very nice, not very customer service oriented

We really like the arrangement we've had with Apex Cars. It's a great Idea and the cars are just what we needed.

Car was old and a little bruised, however, done the job very well.

Again, easy experience and lots of good communication from you guys.

Terrible customer service at pick up and drop off-lazy employees, huge line, no smiles, poor communication. Will never use apex or easy rental cars again

Clean car. The first car I rented had engine trouble, and they delivered a new one very quickly. Very impressed.

Great value. Great service. Very easy and efficient!

Brilliant app!

There was only one person working went I picked up the car so the process took about 25 minutes.

Handed an ancient model of the vehicle - despite a new model being shown when I booked. Refused to take the car as it wouldn’t fit our luggage and was a Wreck but apex demanded more money. Had to argue with staff for half hour who were extremely rude. I will make it my objective to tell as many people as possible about this joke of a company