This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!
The staff are friendly and guided me thru. Car is in good condition. They answered each of questions patiently and explained clearly. Will definitely recommend others.
Overall, we were quite satisfied with the process from car pick-up to usage, with minimal contact with the rental company. During the rental period, a few issues arose. Although the QEEQ platform contacted us promptly and tried to resolve them, many problems were still directly resolved by us with the rental company. The QEEQ app didn't contribute significantly to problem resolution. Additionally, the vehicle information displayed on the app was not comprehensive. Details like the size and other aspects of the vehicle, although it indicated it could seat 7 people, lacked a detailed description of the overall size, interior space, and vehicle power.
Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.
The service cooperation is acceptable, and they accommodated changes to the pickup and drop-off locations. However, the vehicle was very old and neither the USB nor Bluetooth worked.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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