CAR RENTAL REVIEWS ON BUDGET AT JOHN F. KENNEDY INTL AIRPORT, JFK

Arrived a little after 4 AM, the gentleman at the counter was very nice.

I arrived at the store past the reservation time, only to be told there were no cars available and I would have to wait. The duration of the wait was unknown. After a while, they said there was an SUV available for an additional charge. I declined and waited about an hour before they claimed a car was available, a Honda Accent. The car had just been returned and was not washed. It was cold in New York, so they couldn’t wash the car. I was not familiar with the Accent and it sounded odd. I asked the staff about the car size, and they responded 'Full size'. After repeated confirmation, we started the paperwork. The staff secretly added extra items and then asked me to sign. I questioned the amount, and he claimed it matched the order. I had to show him the order for him to remove the extra items. When I finally got the car, it was a Hyundai Accent, not a Honda, which was small and extremely dirty. I couldn't see out of the car and it was undrivable. After arguing with them, they finally gave me a car of the same class as per the order, but it was still dirty and the wiper blades were ineffective, so I had to make do.

It would be better if there were machines.

There were many people both when picking up and returning the car, but there were only two counters. The wait was very long.

We called to change the drop-off city midway, the customer service was very efficient and the service was excellent.

Car was grand

Will use again

Extremely slow, long queues with fewer and fewer staff. Spent an hour waiting in line. Very bad experience

Why until now I didn’t get the final invoice amount?

The wait at the Budget line at JFK was HORRENDOUSLY long. I arrived only ti find the longest queue was for Budget. I stood in line from 10.30am until 12.30 noon before i was able to get to the counter. The lady who served me mumbled away for most of the time and would walk away from the counter from time to time. It was a shoddy experience. IT WAS THE FIRST TIME I HAD EXPERIENCED SOMETHING LIKE THIS.

The process of picking up and returning the car was smooth.

Issues with pick up we waited a long time to get the car in line then was embarrassed because they wanted two credit cards which I did not travel with two and additional money which I was NOT expecting!!! Ultimately charged much more than quoted upfront despite following rules returning vehicle is new condition with a full tank of gas!

Booked easy but needed the detailed about bringing two credit cards.

Was so much disappointed budget did not offer the car I rented, neither similar. Was much smaller size not enough for the baggage. Waiting time was so long . Staff was not very helpful

Booking process was so easy Excellent

The staff at Budget persistently tried to persuade me to upgrade to an SUV for an additional $50 per day. After some insistence, they offered a cheaper upgrade for an extra $15 per day. I'm not sure if it was due to the reserved model being unavailable, forcing an upgrade. Being inexperienced, I took the upgrade, but later realized there wasn't much difference—it was still a hatchback. This was my first time renting from Budget, and I wasn't very satisfied.

Great service attitude

They didn’t have the reserved car

Very satisfied

We arrived at the store at 1 am and needed to unlock a credit card via an app, but there was no WiFi available. The staff refused to offer a hotspot, forcing us to take the subway back to the airport terminal to access free WiFi.

Overall responsible, but strictly business and not going the extra mile.

Car was good, and pick up and drop off smooth. Would have liked more explanation of the toll system on US and how it worked. No map in car or available to buy

Easy to use,price protection worked.

Pick up time too long.