CAR RENTAL REVIEWS ON BUDGET IN BELFAST

Counter staff were rude and unhelpful. Don't accept deposits being paid for by car, force you to pay for additional insurance as a solution and don't give you money back for original insurance that you paid for. Would recommend not hiring a car through them.

Counter staff really helpful - smooth process

No it was too dirty inside.

The car was not in the same class I had booked. It was dirty and had lots of scratches and a wheel trim missing and was nothing like the pictures on the website. when I complained they said it was all available and because I did'nt book direct with them I had no other choice but to upgrade and pay extra for a decent car. In My opionion this was disgusting and told them so.

The rented car had an engine problem (EPC) and the service replaced it.

Used budget loads of times and always been happy with the service and vehicle. Unfortunately this time the car window had been left slightly open, the car wasn't overly clean and was parked touching another car. Not the usual standard

FAST AND EFFICIENT. GOOD CLEAN CAR.

VALUE FOR MONEY.

The additional insurance cover is expensive (£18 per day)

The car was fine. It is a noisy model - conversation is not really possible when driving. I was very shocked that an additional driver was going to virtually double the price so we were left with one person having to do all the driving. This seems unreasonable since only one person can drive at a time so the risk is not doubled.

All very smooth. Had problem with my credit card during the day as I couldn't remember pin. They listened to my problem professionally at all times.

All very impressed. I was particularly pleased to find affordable insurance where excess is covered. The industry needs to find a way to not then have to also block out the excess on a credit card at the desk. If it's covered then it's covered.

Budget were fine

We hired from Belfast airport. Check in was fine and they had our details to hand. We were a little surprised that there would be extra insurance if we travelled into Republic of Ireland (something that should be covered at booking). There was the option to take it then or call and arrange if needed. We declined. The car itself was a disappointment. We had booked a Ford Focus. We know they can substitute for an equivalent but the car we were given C3 Aircross was a poor substitute. At the check in desk we did not know what this was like. From the outside it looks ok but driving it wasn't great. It was underpowered (1.2 petrol), poor suspension (bottomed out on some N. Ireland roads), cheap plastic interior and uncomfortable rear seats. It may have been fine for 2 people but not for a family of 5. We had chosen a Focus as my family is 5 adults and as we have one in the family at home we knew it would be ok for the 6 days we would be there. Although on paper they may think C3 Aircross was an equivalent, it did not feel like it. Had I known more about the car at check in I would have declined. I know in future to check more details if offered an equivalent e.g. engine size, dimensions. At the check in desk they said the car had no marks on it and the yellow slip was clear. On arrival at the car park we found small scratches on the rear bumper (from bags) and on the rear door (see photos) and small marks on some of the alloy wheels. We found a Budget rep. and got this noted on the yellow slip so we were not billed for this at the end. The front tyres were legal but not far from the wear indicators. (Make sure you check the car & tyres on arrival at the carpark.) Handing back the car was easy. There was a representative there and it took just a few minutes for them to check the car over and hand the keys back. No need to return to the desk in the terminal.

Easyrentcars was easy to book through and offered a good deal on the gap insurance, far less than at the desk with budget. We had not benefit from the price drop as we paid the price first advertised. However, this may mean that the price was the best price at the beginning. The price was the best we could find on the internet and considerably less than booking direct with the large rental companies. Email contact from Easyrentcars was helpful and had all the details we needed for check in. Top tip for any hirers - remember to read the detail in the email about your DVLA license check code and take that with you. I would book through Easyrentcars again as their price and service was good. (I'll just make sure I check Budget's car substitution before taking the keys.)

On pick up the fuel gauge was not at the top. I filled the car the day before drop off and noticed when full the gauge does not go to the top. On the day of return I topped the cars fuel to full at a garage that was 10 miles away from the drop off( I have the receipt with date and time and garage). The gauge did not go to the top after filling again. Budget charged my card £16 when I returned home. I will be making a complaint to budget on Tuesday and will probably not use budget again.

All good.

The staff where fantastic Jacqueline in particular. We had arrived in Belfast and the airline had lost my luggage, so I had no paperwork or clothes apart from what I was wearing. They helped me with everything including where I could buy some clothes. 10 out of 10 for service.

Having had a few nightmares renting cars in the past, Budget at Belfast Airport was a pleasant experience. Staff were friendly, it was easy to find both the desk and pick up location which is a short walk from the airport. Car was clean and size was as expected. There was no difficulties when I said we had our own insurance. The car was briefly checked over on return and the keys were returned without a problem

Easy to use to find the best deal with good reviews

Budget

Great friendly staff. Small clean car suitable for all I needed.

Simple booking for process. Good prices.

Résa faite avec carte credit au nom de ma femme (qui est le meme que le mien...) pour repondre aux exigences en la matiere. Lors du retrait on nous a facture une assurance complementaire représentant le double du budget de location réservé au pretexte que le prénom n était pas le mien pourtant les co'ditions générales demandaient le même '"name" pas le "forename". C est du vol.

Have used Budget before and always had good service and cars.

Ease of booking, great price