The car was everything we asked for, only 4124 mls on the clock, 2024 model fully loaded, used budget several times before, & never let down by the service or car,
About QEEQ:10.0/10
The ease of booking, and all the correspondence was brilliant, plus got a great price, & cash back, will definitely use again ⭐⭐
We had to wait quite a while at pickup but that was due to 3 flights around the same time. When we reached the counter the colleague was very nice, knowledgeable and went through the process swiftly.
About QEEQ:10.0/10
Had no issues with the site. Everything went smoothly.
I did not need to wait in line
But line could easily form if staff need to deal with any issues
Only 2 members of staff to deal with both collection of cars and people waiting to drop off
However not staffs fault could just use extra team members when busy
Also drop off instructions not supper clear in car park outside
Nothing telling you where to take the keys ?
About QEEQ:10.0/10
Everything worked well not problems would use again
Be aware that the car/option you may have selected isn’t always going to be the car you get. In fairness it states “similar” in the advert but had hoped my car choice would have been available.
About QEEQ:10.0/10
The booking process was pretty smooth. It would be useful to make it clear there is no system in place to pay automatically for any toll roads you may use.
There was only one member of staff on duty and the booking process takes a while. With customers ahead of use and after a long haul flight another agent would have been welcomed. When it was our turn the agent was very pleasant and professsional.
About QEEQ:10.0/10
No problems at all and the message sent to use during the hurricane was appreciated.
Car met expectations, the only downside was we waited nearly an hour at the desk to get the car and as you can imagine with an 8 year old and a long flight it was to long. Staff were lovely not there fault.
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