BUDGET CAR RENTAL REVIEWS IN GERMANY

I would be more interested din Budget to rent a car if they put unlimited millage instead of 400 KM.

I think the offers are good but it can be improved if you can suggest better deals.

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.

The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.

Charge my credit card again even it is paid to Easyrent cars. Counter say is free upgrade but end up charge extra.

The front desk staff was very friendly.

Not many people in line, very quick

It was my second booking from Munich Airport...Minimum 1 hour i waited there from tail...They should be faster than now...And nobody controled car,you should control and point all damages from car...We didnt see small point on right front door from darkness,now i am wondering how much i will pay for this point...They should deliver car and they should show past damages.

Easy and cheap

Everything was satisfactory except I didn't get the model I booked.

No queue at 23:20, so the speed was naturally quick

Should have more service staff on days with high volume. Will be able to check most of puck up timing and stand by more staff. Overall staff experience was excellent though. Just a bit short handed.

Highly satisfied

20 customer wait there...I wait more than 1 hour

easy and good promotions

Car rental was terrible , i spent 2 hours on queue i faced a problem and they said pls go back to queue and i spent another 1 hour. Also they tried to sell me double price !

Everything was perfect on hiring a car from this application.

Efficient service with a map for car pickup, and they even marked the location specifically.

the old lady at the frankfurt airport was not so nice.

Waited in line for three hours

Everything went as expected, good vehicle condition, smooth rental process and useful tips.

Everything was perfect

The car was clean and new. I would recommend this car for people in buisness trips. Pick-up and drop-off was very fast and comfy.

Very good prices and discounts. With new bonus programme should become even more flexible and exciting. Good luck!

The first time I went a bit late, they said I didn't follow the schedule and there were no cars left. I had to rebook at double the price and buy another insurance, wasting the previous 189 yuan insurance.

There were fewer people in the morning, no lines.