Long wait at Verona airport on arrival, as 4 people in queue, and only 1 person working. We had prebooked, but had to wait behind people who had not. Appreciate it was Sunday evening, but Hertz had 2 people serving and no queue. Air con in pick up queue was not on or not working.
Vehicle selected was a Peugeot 308 estate which has a 660L boot, but I was provided with a Fiat 500L which has a 455L boot - 205 litres less ? Appreciate vehicle make cannot be guaranteed, but how are these vehicles in the same class ? Offered a Volvo estate for another 140 EUR, but an equivalent size car or bigger should be offered at no extra cost.
Return of vehicle much better. 2 people serving, and no queue. Process took less than 10 mins.
About QEEQ:10.0/10
Easyrent was very good, easy to use, and cancel and re-book for a lower cost with vouchers and price variations. Got around £50 off the initial price booked many months ago.
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Mr Hedges
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