CAR RENTAL REVIEWS ON EUROPCAR IN NEW YORK

The car was in excellent condition and very new, with less than 500 kilometers on it, so there was a noticeable leather smell. The pickup location was hard to find, with no clear signs or directions. I had to search and ask around in pouring rain and eventually found it above the HERZE building.

Easy and convenient, smooth return process, car condition was very good

This rental company is a scam. We were attended by an African American woman. After we submitted our pick-up form, she insisted that we pay an additional $12 per day to get an SUV, otherwise, we would have to wait and couldn't get the car right away. We had already rented an SUV! Our scheduled pick-up time was 9:00 AM, but it was already 11:00 AM by then. After waiting for half an hour, she said the car was available but insisted we buy a $129 monthly toll pass. We called our friends in New York, who told us it was unnecessary as you can pay cash on the toll road, and we wouldn't need it for our short trip. In the end, we didn't buy it. In reality, during our four days in New York, Boston, and Philadelphia, we only paid less than $40 in tolls. Furthermore, the car we eventually picked up had been parked right there the whole time. They made us wait on purpose to scam us. Shameful.

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.

The staff was friendly, but the car quality was really bad! JFK gave me a Yaris Sedan with four spare tires. It was quite a hassle! When I returned the car in VA, the guy there even laughed at me.

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

It's okay.