CAR RENTAL REVIEWS ON EUROPCAR IN STUTTGART

I booked a luxury brand, even if the same model isn't available, a similar class car should be provided. In the end, I got a Renault. When I asked if I could change it, they said no, but I could pay extra for an Audi A4. This left a bad impression.

The staff at the counter was very attentive when explaining the procedures at pick-up. We found the car was almost new with just 1,945 kilometers. At drop-off, we arrived at 8:00 PM, and there was someone on duty. We mentioned that we had filled the tank and cleaned the car. He asked, 'Are you satisfied?' We replied, 'Very much.' He then waved his hand and said, 'OK, goodbye.' It was that simple.

Satisfied

It's acceptable

Extremely irresponsible. They did not fulfill their promises after the vehicle broke down and refused to reimburse the high taxi fare for the car replacement.

Charged three times 20 euros without reason after more than half a year

Very satisfied.

I booked a Mercedes C-Class but was given a Passat. When asked why, they said their order system shows Passat for that category. A Mercedes C-Class would be two categories higher. Not sure what the rental company is doing. Spent twenty minutes on an international call but couldn't get a clear answer.

Staff attitude was mediocre

It's fine.

Quick car pickup at the store, staff were very friendly

Quick pickup, simple procedures.

First, after contacting them immediately about a brand new pair of sunglasses, they said it couldn't be found. I don't understand who would throw away sunglasses as trash? They kept saying they couldn't reach the rental company, which dragged on and on! Second, the car wasn't given to me with a full tank of gas, so I returned it with the same amount of fuel, but they still charged me for a full tank. I've rented cars many times, but this is the worst experience!!

It was rush hour when picking up the car, took one and a half hours to get it. They had issues recognizing my driving license, had to explain for a long time before they agreed to rent it to me.

Great, you only need to provide a driver's license and a credit card. No need for notarized or translated documents.