CAR RENTAL REVIEWS ON EUROPCAR IN CANBERRA

All good

Have the car ready and not to wait for more than 10mins

We dropped of the car in there carport. Handed the key the person in their office at 3.35pm Monday the 27th of June 2022. Received a call from Eurocar on Wednesday the 29th June asking if like to extend our rental of the car. They not marked the of as returned. Might give them a miss next time. Bad

OK

Car was better than the model I had booked.

Good price. Some communication was convoluted & over-wordy. A little too much confusing and sometimes “pushy” info about joining QEEQ’s loyalty program.

We got a larger car than we expected and collecting it was straightforward. I'm from the UK, so driving on the left made things easy - never liked automatics though, doesn't feel like proper driving.

Car was not cleaned from earlier booking.

EUROPCAR staff courteous and speedy.

Better than expected

Good

Good

Waited for half an hour because the pre-booked baby seat wasn’t fitted. The car itself was disgustingly filthy. Had never been cleaned and the previous occupants had left such a horrible mess. Steering wheel and dashboard screen and buttons were covered in an unknown sticky substance. The car smelled of smoke mixed with fruit juice (presumably previously spilled in the car). There was food all on the floors and under the seats and discarded cigarette butts under the seats. The boot was full of mud and dirt. I contacted Europcar but they never returned my calls or emails. We only hired the car for 24 hours and I was in such a rush I wasn’t able to return the car and ask for an exchange.

Very satisfied

Pour nos deux grandes valises, c’était un peu court en terme de volume.

Bon rapport qualité prix

Very good

Pick up counter staff was great - friendly and helpful, she really make a difference.

I received too many emails and offers. I understand the purpose of them but they were too many.

Overall good experience. Pick-up was a bit slow.

I booked a Kia Rio, but when i got to the carpark i had been upgraded to a Peugeot...nice!! The agent at the Canberra Airport explained everything very clearly. She even advised that there was a drop off location at the Sydney International Airport, contrary to what i had been advised over the phone.

Booking was easy and cheaper than booking directly through the agent. Didn't get any price drop after that, but it was cheap anyway

Having no representative on the ground at Sydney InterNational airport wasn’t great. Took ages to work out what to do with the key and hand back the car as there were no instructions. Eventually someone came along from another car rental company and instructed us.

Waited almost 45 minutes for the car on pick up but got an upgrade as compensation so no complaints. Was told that there was no damage on the car when there was so had to email again after to show the company the obvious dent on the side of the car.

Very disappointed that the car was damaged on both sides, had no hub caps, and the brakes made a grinding sound when applied. As we were travelling in mountainous terrain, this was a worry. The vehicle had obviously been in an accident prior to our arrival. Also booked snow chains, but when we arrived we were told we could pick them up from Adaminaby - which was nowhere near Mt Selwyn and Tumut.

All was professional and easy