EUROPCAR CAR RENTAL REVIEWS IN NETHERLANDS

They changed their attitude immediately when I asked why the deposit in Germany was 300 euros while it was 900 euros in the Netherlands just because I didn't purchase Eurocar insurance. Their attitude was extremely bad, filled with contempt for Chinese people. When I couldn't hold back my anger, they became silent and awkward. I was very dissatisfied. The most outrageous part was when I asked about the late return calculation, they initially told me that if I exceeded the time, it would count as one full day. But when I asked again, they mentioned there is a half-hour grace period. Later, when I checked the contract, it stated that for the first 5 hours, it would be calculated at 20% per hour, indicating deliberate deception. I have rented cars in Europe and the U.S. many times, but this was the worst experience. However, the return process went smoothly, and the small Peugeot 208 I rented was in decent condition and was a new car.

Good customer services.

Easy to book.

Staff is friendly. They are no full coverage for car. If possible we should by it till booking with EasyRentCars

Arrived an hour early, but couldn't pick up the car.

The service attitude was terrible.

Night lights did not work in the car

Car had uncomfortable seats. Staff in Den Haag was great. Location very difficult to get to without transportation.

The car pickup location in Rotterdam is not far from the station. The staff are friendly and their explanations are clear. The drop-off parking lot at the airport was hard to find due to road construction. When we called Europcar for help, they just told us to follow the signs, but the signs were small and confusing. In the end, it took us an hour and we only found it with the help of a police officer.

The car rental company provided very poor service. They charged a deposit of 675 euros for the car, and even though I returned the car in perfect condition with no issues during the inspection, they kept my deposit after I returned home. When I contacted the company, they claimed the car was lost and that I was responsible. Absolutely ridiculous! I am flying to the Netherlands next month on business and will take the police to their office to resolve this. I am determined to pursue this matter to the end.

Car did exceed my expectations, very nice little car and fuel efficient too. Staff were very helpful!

The staff at the rental counter were extremely rude! We wanted to add full insurance to lower the deductible, but they told us it wasn't available! In the end, we did have an accident and had to pay 850 euros! We will never rent from this company again!