CAR RENTAL REVIEWS ON RECORD GO IN MADRID

Terrible experience. They gave us a faulty car with a broken battery. We reached Toledo that night and contacted both the rental company and QEEQ for assistance. Their solution was to tow the car away without providing a replacement. We spent days being bounced back and forth between QEEQ and the Spanish rental company. The rental company called and suggested towing the car but refused to refund the rental fee and denied any issues with the vehicle. On the way back to Madrid, the car malfunctioned again, drastically slowing down and eventually becoming undrivable. We were stranded on the highway for half an hour before resuming our journey. The car malfunctioned a second time while driving uphill, causing us to slip back dangerously and nearly get hit by a truck. We had to inch our way back to the rental office. Both QEEQ and the rental company's customer service were unhelpful, blaming us for not checking the car properly at pickup. How can anyone know the condition of the car without being a mechanic? Absurd!

Quite satisfied

Be cautious with this store as they may try to make you buy full insurance. Avoid making any mistakes; they might not give you the car if you arrive early or late. Ended up paying an extra 180 euros for full coverage.

Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.

I purchased full insurance from Zuzuche while renting the car, but the rental company didn't accept the policy. After a long discussion, they agreed to accept a €1400 deposit and a €100 full-tank return deposit. When returning the car, the staff clearly indicated that the vehicle was in good condition and the tank was full, and that the deposit would be returned on the second working day. It's been almost a month since the return, but the €1400 deposit has not been refunded, and €77.29 of the €100 full-tank deposit has not been refunded either. Despite Zuzuche assisting in the investigation, there has been no feedback. I've used Zuzuche many times and have never been so disappointed. I hope for a prompt response.

Overall very good, the car was in great condition. I got an MG SUV, and there was a no-liability insurance included automatically. If you don't need it, keep an eye out. I thought it was part of the deposit, but it's acceptable.

Not bad, although it's not an Alfa Romeo.

Satisfied

They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.

El coche era mucho mejor de lo contratado y en perfecto estado

Muy contento

The staff are very professional.

Good

The queue was very long, and they charged extra for traffic violations. This is the first time I've encountered this; other states and countries don't have this charge. It feels like everything is a fee in this declining capitalist country.

Satisfied

Satisfied

They said there were no automatic vehicles available unless it was an electric car. Currently in the complaint process.

I booked an Alfa Romeo in Italy but was given a French DS instead. They charged me over 2000 for mandatory insurance and deliberately hid the deposit options. The experience was terrible.

Very satisfied

Great as always...Sara is the best!

Satisfied