CAR RENTAL REVIEWS ON OK MOBILITY IN MADRID

Reviewed: Wed, Oct 4, 2023

About OK Mobility: 4.0 /10

I really don't understand. Rent for nine days was only 3300 RMB, but they charged me 93 Euros for being one and a half hours late. How is this calculated?! If they charged 366 RMB (47-50 Euros), I could understand, but why 93 Euros? Are they robbing me?

Spain

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x0
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x1

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Wed, Nov 20, 2019

About OK Mobility: 7.3 /10

Shutlle bus very difficult to pick up

About QEEQ: 10.0 /10

Spain

x1
x0
x1
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1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Wed, Nov 20, 2019

About OK Mobility: 6.0 /10

Shuttle bus dificult to find

About QEEQ: 10.0 /10

Bblythe Brooke

Spain

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1 days rental

Reviewed: Wed, Jul 17, 2024

About OK Mobility: 10.0 /10

I thought it was a small rental company, but the car return process was very smooth.

About QEEQ: 10.0 /10

Qusai A.

Spain

x5
x2
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1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Wed, Jan 1, 2020

About OK Mobility: 8.3 /10

Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!

About QEEQ: 10.0 /10

Jill Morrison

Spain

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1 days rental

Reviewed: Wed, Feb 21, 2024

About OK Mobility: 2.0 /10

Not satisfied, didn't pick up the car and didn't get a refund

Agatha MacDonald

Spain

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1 days rental

Reviewed: Tue, Sep 4, 2018

About OK Mobility: 10.0 /10

The car rental company is outside the airport, and you need to take a bus to get to the rental point. It took some time to adapt right after landing and the wait for the bus was quite long. However, once at the rental point, everything was convenient with no need to queue. The staff were also very nice.

About QEEQ: 10.0 /10

S.Killoran-Codling

Spain

x3
x1
x3
x4

1 days rental

Standard Crossover | Nissan Juke hatchback or similar

Reviewed: Tue, Sep 3, 2019

About OK Mobility: 6.7 /10

The car was smaller than expected, the fuel tank was not full on arrival but I was given the excuse that it was because the indicator was broken.

About QEEQ: 8.0 /10

Edmund Waters

Spain

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x0

1 days rental

Reviewed: Tue, Jan 22, 2019

About OK Mobility: 2.0 /10

Booked the car a month in advance, but there were no cars available upon arrival. If I could give zero stars, I definitely would.

E.Dierks

Spain

x3
x2
x2
x3

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Thu, Oct 10, 2019

“Good except for drop off and shuttle to airport was horrible”

About OK Mobility: 6.3 /10

Everything was good but the drop off location ended up different than pick up (maybe our fault as we were slightly late), but then the shuttle wait to airport was 20 minutes. When it arrived it was only going to Terminal 4 (not ours) and we had to Uber to the airport yo barely make our flight. This was not explained as a potential issue

About QEEQ: 8.0 /10

Gene Albert

Spain

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1 days rental

Reviewed: Thu, Jul 25, 2024

About OK Mobility: 8.0 /10

Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.

About QEEQ: 10.0 /10

Lambert Jennings

Spain

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1 days rental

Reviewed: Sat, Mar 16, 2019

About OK Mobility: 2.0 /10

Booked a week in advance. Long queue. Then they said no cars were available and asked us to wait for a while. Waited for several hours and they asked us to keep waiting. Check reviews before renting; I am not the only one with no car in the order.

Jane Pullan

Spain

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1 days rental

Reviewed: Sat, Apr 6, 2024

About OK Mobility: 10.0 /10

Very good, they do not cause unnecessary trouble. If you don't want to upgrade the car model or buy insurance from the store, just refuse.

About QEEQ: 10.0 /10

M.Marti

Spain

x3
x1
x1
x1

1 days rental

Mini | Fiat 500 or similar

Reviewed: Sat, Apr 20, 2019

About OK Mobility: 5.0 /10

They charged me for some one else to drop off car, this was never explained, then charged for existing damage

About QEEQ: 8.0 /10

Y.Tiwari

Spain

x2
x2
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x2

1 days rental

Convertible | Fiat 500 Cabrio or similar

Reviewed: Mon, Oct 21, 2019

About OK Mobility: 7.7 /10

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

About QEEQ: 10.0 /10

Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

Vera Robbins

Spain

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1 days rental

Reviewed: Mon, Mar 12, 2018

About OK Mobility: 2.0 /10

They switched to a manual transmission car, the waiting time was extremely long, and they charged additional cross-border and cleaning fees.

Abigail Harrod

Spain

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1 days rental

Reviewed: Mon, Jul 29, 2024

About OK Mobility: 6.0 /10

I couldn't reach them by phone.

Abraham Bronte

Spain

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1 days rental