From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1327925310
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1327925310
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CAR RENTAL REVIEWS ON OK MOBILITY IN MADRID

Average rating on OK Mobility in Madrid: 6.8 /10

Tyler Maurice

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Reviewed: Wed, Oct 4, 2023
About OK Mobility: 4.0 /10
I really don't understand. Rent for nine days was only 3300 RMB, but they charged me 93 Euros for being one and a half hours late. How is this calculated?! If they charged 366 RMB (47-50 Euros), I could understand, but why 93 Euros? Are they robbing me?

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Compact | Volkswagen Golf or similar
Reviewed: Wed, Nov 20, 2019
About OK Mobility: 7.3 /10
Shutlle bus very difficult to pick up
About QEEQ: 10.0 /10

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Compact | Volkswagen Golf or similar
Reviewed: Wed, Nov 20, 2019
About OK Mobility: 6.0 /10
Shuttle bus dificult to find
About QEEQ: 10.0 /10

Bblythe Brooke

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Reviewed: Wed, Jul 17, 2024
About OK Mobility: 10.0 /10
I thought it was a small rental company, but the car return process was very smooth.
About QEEQ: 10.0 /10

Qusai A.

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Compact | Volkswagen Golf or similar
Reviewed: Wed, Jan 1, 2020
About OK Mobility: 8.3 /10
Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!
About QEEQ: 10.0 /10

Jill Morrison

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Reviewed: Wed, Feb 21, 2024
About OK Mobility: 2.0 /10
Not satisfied, didn't pick up the car and didn't get a refund

Agatha MacDonald

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Reviewed: Tue, Sep 4, 2018
“Madrid, Granada, Ronda, Seville, Lerma, San Sebastián, Barcelona, Madrid 12-Day Itinerary”
About OK Mobility: 10.0 /10
The car rental company is outside the airport, and you need to take a bus to get to the rental point. It took some time to adapt right after landing and the wait for the bus was quite long. However, once at the rental point, everything was convenient with no need to queue. The staff were also very nice.
About QEEQ: 10.0 /10

S.Killoran-Codling

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Standard Crossover | Nissan Juke hatchback or similar
Reviewed: Tue, Sep 3, 2019
About OK Mobility: 6.7 /10
The car was smaller than expected, the fuel tank was not full on arrival but I was given the excuse that it was because the indicator was broken.
About QEEQ: 8.0 /10

Edmund Waters

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Reviewed: Tue, Jan 22, 2019
“Madrid-Toledo-Seville-Malaga-Granada-Valencia”
About OK Mobility: 2.0 /10
Booked the car a month in advance, but there were no cars available upon arrival. If I could give zero stars, I definitely would.

E.Dierks

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Compact | Volkswagen Golf or similar
Reviewed: Thu, Oct 10, 2019
“Good except for drop off and shuttle to airport was horrible”
About OK Mobility: 6.3 /10
Everything was good but the drop off location ended up different than pick up (maybe our fault as we were slightly late), but then the shuttle wait to airport was 20 minutes. When it arrived it was only going to Terminal 4 (not ours) and we had to Uber to the airport yo barely make our flight. This was not explained as a potential issue
About QEEQ: 8.0 /10

Gene Albert

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Reviewed: Thu, Jul 25, 2024
About OK Mobility: 8.0 /10
Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.
About QEEQ: 10.0 /10

Lambert Jennings

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Reviewed: Sat, Mar 16, 2019
“Self-driving in Spain”
About OK Mobility: 2.0 /10
Booked a week in advance. Long queue. Then they said no cars were available and asked us to wait for a while. Waited for several hours and they asked us to keep waiting. Check reviews before renting; I am not the only one with no car in the order.

Jane Pullan

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Reviewed: Sat, Apr 6, 2024
About OK Mobility: 10.0 /10
Very good, they do not cause unnecessary trouble. If you don't want to upgrade the car model or buy insurance from the store, just refuse.
About QEEQ: 10.0 /10

M.Marti

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Mini | Fiat 500 or similar
Reviewed: Sat, Apr 20, 2019
About OK Mobility: 5.0 /10
They charged me for some one else to drop off car, this was never explained, then charged for existing damage
About QEEQ: 8.0 /10

Y.Tiwari

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Convertible | Fiat 500 Cabrio or similar
Reviewed: Mon, Oct 21, 2019
About OK Mobility: 7.7 /10
The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.
About QEEQ: 10.0 /10
Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

Vera Robbins

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Reviewed: Mon, Mar 12, 2018
About OK Mobility: 2.0 /10
They switched to a manual transmission car, the waiting time was extremely long, and they charged additional cross-border and cleaning fees.

Abigail Harrod

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Reviewed: Mon, Jul 29, 2024
About OK Mobility: 6.0 /10
I couldn't reach them by phone.

Abraham Bronte

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Reviewed: Mon, Apr 12, 2021
About OK Mobility: 8.0 /10
Overall, I am quite satisfied. The cost performance is high (except for the difficulty in finding the pickup location). However, it's been three days since I returned the car, and I haven't received my deposit back yet. I will provide additional feedback once it's refunded.
About QEEQ: 10.0 /10

Keith Reynolds

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Reviewed: Fri, Jul 5, 2024
About OK Mobility: 8.0 /10
Good service attitude, but forced to buy insurance
About QEEQ: 10.0 /10

Mabel Fielding

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Reviewed: Fri, Jul 12, 2024
About OK Mobility: 10.0 /10
Pick-up and drop-off were very smooth. The staff were professional and communicated well in English!
About QEEQ: 10.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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