CAR RENTAL REVIEWS ON HERTZ AT SYDNEY INTERNATIONAL AIRPORT, SYD

Super convenient for pick-up and drop-off

Like: Hertz is efficient in handover. Spare no effort to explain on the contract. No upsell on the insurance
Dislike: N.A.

Hertz had the longest queue at the counter.

Does not allow changes to the driver.

At the Hertz counter in Sydney airport, the staff member tried to take advantage of my poor English by adding full insurance without my consent. Do they think I’m bad with numbers too? I kept refusing, and with the help of a nearby Singaporean Chinese woman who translated for me, I finally understood that even if the incident was someone else's fault, I would still owe $5000 AUD without full insurance. Seriously? Who makes such rules? Do they have such authority? Eventually, they changed it to basic insurance upon my insistence!

Very smooth service and a great car

what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.

Everything was convenient and quick.

No-one assisted me to check the car over when I picked up the car. There were a few scratches and they just told me to take a picture. Someone really should walk around the car.

The airport signs were unclear at the time of return. The staff took a long time to agree to drive the car back, and as a result, I missed my flight.

The staff was friendly and welcoming

Very good

Hertz has a counter right at the T2 exit. Initially, there was no one there, and we almost got lost. Fortunately, someone arrived after a while. Service was acceptable; people in Sydney generally aren't very enthusiastic, maybe it's just how city folks are. We had to walk around a bit to find the pickup spot; without guidance, it wasn't very convenient.

Everything went smoothly, very satisfied.

Anna who was on the Hertz desk was really helpful and a credit to your company.

Hertz service is pretty good

Hertz just locate inside the terminal and very easy to find out. The staff is so friendly and able to help. Will go with Hertz again in my next trip.

Love it. Easy to use and good price tag for many car options.

The phone support was patient, but the staff at the store had a mediocre attitude. There is no Chinese service at the Sydney airport Hertz.

Chosen Toyota Kluger, provided a Kia Carnival instead. Kia Carnival's power is too weak, struggled with Sydney's slopes and bends.

Hertz is very good, the vehicles are new, and the service is excellent. I always choose this company to rent a car. Picking up the car, handling the paperwork, and returning the car is quite convenient. However, when there are issues with the vehicle and you need to negotiate, it is difficult to find their customer service. This is specifically referring to my recent trip in Australia. It could be due to a lack of staff, or maybe our country's services are too convenient in comparison. During this trip in Australia, I had a flat tyre. Since I had PRAS, the time spent calling for assistance was much longer than the waiting time for help to arrive. The phone line was constantly busy. Eventually, assistance arrived, but because the spare tyre was a different size, they just inflated it and couldn't repair the tyre. Later, I went to a nearby repair shop and found out that the tyre was aged and not fit for long-term use, and it needed to be replaced. The important issue was that many repair shops didn't have the same size tyre in stock, and it would take a couple of days to get one. Since I was in a hurry, I couldn't wait that long. After numerous negotiations and waiting, I found a nearby airport where I could exchange the car, but it wasn't close. So I drove the car with the leaking tyre to the exchange location, which took up most of my day.