CAR RENTAL REVIEWS ON HERTZ AT SYDNEY INTERNATIONAL AIRPORT, SYD

The service was really good. Despite the difficulty in communicating in English, they were very patient. Definitely the best in the world.

No Chinese service available, they aggressively promoted additional insurance and extra services like fuel exemption returns. During pickup, they did not guide us to the parking spot, inspect the car together, or direct us to the parking lot exit, they just handed over the keys. Worse, I rented a Nissan Xtrail but received a Hyundai Tucson, which are not in the same class. The vehicle length difference is 20 cm, yet the price remained the same, which was very disappointing.

Like: Staff at Hertz
Dislike: Car engine not really powerful and high petrol consumption Expensive child seat renting

The vehicle did not have an E toll tag (which most local vehicles are equipped with), so an additional service fee of 25 AUD was charged for tolls that only cost 4 AUD. Foreigners have to register their citizen information on the Australian local network, which involves a series of nearly impossible tasks to pay the tolls online. It's a bit of a rip-off.

Average

Like: Right from the start of the booking process, this has been a great hire experience. Thank you.

Like: Easy Drop off at Brisbane Airport
Dislike: Only one person serving customers at Sydney Airport

The Indian service agent at the Hertz counter had a really bad attitude towards us Chinese.

Everything was fine except for the language barrier. Simple enough, but the promised provisional hold turned into an actual charge, and I have no idea when it will be refunded!

I was pressured into an upgrade, don't fall for it! They added extra charges when returning the car at the airport.

This time I rented a car at Sydney Airport. They didn't have the sedan Corolla I reserved and gave me an old Nissan with noisy door handles. I refused and asked for a different car. Hertz declined, saying that the car had been assigned for my trip to Melbourne, so there's no extra fee for a one-way rental. If I changed cars, it would cost an additional 400 AUD. I contacted the rental car service, but to no avail. They only confirmed that the fee I paid already included the one-way rental cost, so I kept demanding a free car change. Finally, they downgraded me to a hatchback Corolla without informing me it was a downgrade. I later checked online and realized this meant I effectively paid extra for the one-way fee that should have been included. [Rental car service, please provide an explanation] Secondly, I explicitly requested prepaid fuel in Sydney and the amount charged included it. However, the careless Hertz staff at Sydney Airport didn't reflect this on the confirmation, because I was focused on changing cars. When I returned the car, I noticed the receipt indicated I declined prepaid fuel. I had to argue extensively before Hertz Melbourne acknowledged the error was on Sydney's part. [If renting a car through this service requires such argumentation skills and online support is ineffective, please clarify this in the rental requirements, particularly regarding customers’ English proficiency] All in all, don't place too much hope on the rental car service’s effectiveness when issues arise.

Easy and fast rental and return process

The rental and return process was very quick.

Like: I got what I assured. Everything was perfect.
Dislike: I booked through easyrent car. The fare was shown including insurance, I had to pay more and as an advance I paid 53$ . But the main renting company HERTZ, did not get the money I paid at the time of renting. I requested easteent car for a refund. Really satisfied with the service of HERTZ. but east reat car is worse. Thank you

The service attitude was good, but the A4 I reserved was unavailable. Only the Q2, Q7, and SQ5 were left, and they were all significantly more expensive than my reservation!

We hoped they could take us to the airport when returning the car, but they refused. We had a lot of luggage and they didn't agree even after discussing. It was a very poor experience.

The world's largest car rental company, pretty good

Like: Enjoyable and relaxing trip to the Blue Mountain.
Dislike: Nothing

It's okay

Hertz is really great, especially with zero excess insurance, which gives me peace of mind.