CAR RENTAL REVIEWS ON HERTZ AT HARRY REID INTERNATIONAL AIRPORT, LAS

It was alright. I arrived very late and there was only one person at the counter, but the service was great. They offered additional services, but you can just decline.

Like: Great return service - Nathan was excellent.
Dislike: Pick up - service not as efficient as it could have been.

Too focused on selling extras

Like: Quick
Dislike: Nothing

Like: Exactly the car we booked. Excellent condition with low mileage. Fully unrestricted SS Camero which was a joy to drive. A great car for the Las Vegas experience and enhanced our trip greatly.
Dislike: Nothing to complain about. All good.

Quickly rented a car

Shuttle service for both pickup and return at the airport was very convenient, and the business process was quite clear and standard. However, there was no so-called Chinese service available at all, even after I asked.

Wanted a V8, but the one I ordered wasn’t in so I had to upgrade. Went into the car park and there was the car I originally ordered. Not impressed by this and I’m still waiting for the receipt 4 days after dropping the car off. I also had to pay extra in case the car broke down and needed picking up. Why am I paying for your car to be picked up if it breaks down? You should be delivering a new car to me and apologising.

Overall it was okay, but not as good as Alamo.

Like: After the wait , I asked to get upgraded for my wait , and the clerk did so and was very good and pleasant
Dislike: Too long a wait at time for pick up over 30 min.

The Hertz car was very clean and in good condition.

I took the HERTZ company bus at Las Vegas airport to pick up the car. The staff had a very bad attitude! They told me the Toyota 4Runner I booked wasn't available, only a smaller Hyundai Santa Fe SUV. If I wanted a different car, I'd have to pay extra! There was no way to get another car without paying more! Due to a tight schedule, I had no choice but to accept. Then they asked me to buy insurance, and I said I had already bought all the insurance through the rental platform, but they said their company did not recognize that insurance. After calling the support line in the US, everything was sorted. When I swapped the car in Los Angeles fifteen days later, the process was smooth and took less than five minutes, and they even provided a direct ride to LAX airport. I want to ask the rental platform's customer support: Are the booked and actual cars the same class? If they are, why is there such a big cost difference?

Convenient and efficient