“I returned to the US. It's too late, didn't want to bother my family”
About Hertz:8.0/10
It was alright. I arrived very late and there was only one person at the counter, but the service was great. They offered additional services, but you can just decline.
Like: Exactly the car we booked. Excellent condition with low mileage. Fully unrestricted SS Camero which was a joy to drive. A great car for the Las Vegas experience and enhanced our trip greatly. Dislike: Nothing to complain about. All good.
Shuttle service for both pickup and return at the airport was very convenient, and the business process was quite clear and standard. However, there was no so-called Chinese service available at all, even after I asked.
Wanted a V8, but the one I ordered wasn’t in so I had to upgrade. Went into the car park and there was the car I originally ordered. Not impressed by this and I’m still waiting for the receipt 4 days after dropping the car off. I also had to pay extra in case the car broke down and needed picking up. Why am I paying for your car to be picked up if it breaks down? You should be delivering a new car to me and apologising.
Like: After the wait , I asked to get upgraded for my wait , and the clerk did so and was very good and pleasant Dislike: Too long a wait at time for pick up over 30 min.
“After a short stay in Las Vegas, heading east to San Francisco, you'll pass through many small towns”
About Hertz:2.0/10
I took the HERTZ company bus at Las Vegas airport to pick up the car. The staff had a very bad attitude! They told me the Toyota 4Runner I booked wasn't available, only a smaller Hyundai Santa Fe SUV. If I wanted a different car, I'd have to pay extra! There was no way to get another car without paying more! Due to a tight schedule, I had no choice but to accept. Then they asked me to buy insurance, and I said I had already bought all the insurance through the rental platform, but they said their company did not recognize that insurance. After calling the support line in the US, everything was sorted. When I swapped the car in Los Angeles fifteen days later, the process was smooth and took less than five minutes, and they even provided a direct ride to LAX airport. I want to ask the rental platform's customer support: Are the booked and actual cars the same class? If they are, why is there such a big cost difference?
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Oswald Norris
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View more >Dislike: Pick up - service not as efficient as it could have been.
Thera Jeames
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View more >R.Taylor
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View more >Dislike: Nothing
D.Ingram
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View more >Dislike: Nothing to complain about. All good.
Deirdre Bartlett
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View more >Uriah More
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View more >S.Leavesley
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View more >Sabina Sinclair
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View more >E.Padilla
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View more >Dislike: Too long a wait at time for pick up over 30 min.
Daniel Alfred
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View more >Alexia Reade
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View more >Lewis Hopkin(s)
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View more >Car Rental Companies AT Harry Reid International Airport, LAS
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