Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!
Satisfied with the rental, although it wasn't the Mustang convertible I requested. Not happy with the return process, as they wouldn't wait for even 5 minutes.
Took a long time getting the car. Hertz desk was very busy so the waiting time in queue was long. Once at the desk I was told the cars weren’t available and I had to wait. The queuing process was chaotic and disorganised.
Top quality rentl car company. Car supplied was a 5.7L Dodge Charger V8 Hemi, great for the road trip but a bit thirsty round town but nonetheless memorable experience.
About QEEQ:10.0/10
Third time I've used QEEQ this year and 2 more bookings in the pipeline I am very happy with their service and their price point in these difficult times
The service attitude is extremely poor. They get upset if you don't purchase additional services, give you a cold attitude, and speak so softly it's hard to hear. They also don't repeat what they say. Very bad experience!
Rented the car at the airport, discovered after two hours that the door could still be opened even when locked. Had to return to the airport, wasting four hours in total. Requested Hertz to extend our return time but was refused.
Originally booked a Chevrolet convertible but got an upgrade to a better Mustang. The car was new with powerful performance and a loud roaring engine. Very impressive!
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