CAR RENTAL REVIEWS ON HERTZ AT SEATTLE AIRPORT, SEA

The store inexplicably charged an extra 50 USD after I signed some forms. I reserved a Toyota, but they told me none were available and gave me a Nissan instead. Their attitude was so-so. There was no staff to assist with car pickup, and there were no clear signs. I had to find the car myself in a large parking structure. Hertz's service is really lacking.

The provided Subaru Outback was in good condition and was quite fuel-efficient.

Forcibly pushed insurance, did not recognize the basic insurance from the rental platform.

We booked a mid-size to large SUV, but upon arrival, they offered only a Jeep Compass, which was too small to accommodate 5 people and their luggage. Due to language difficulties, we couldn't address the issue properly. We don't know where the problem originated. Later, they kept pushing us to upgrade to a larger vehicle, costing us several hundred dollars more for a Grand Cherokee. Hertz in the USA left a very bad impression. Complaint

Like: First time traveling so far away from home and the staff helped get us to the correct area of the airport by dropping us off instead of trying to navigate through the garage to the shuttle back to the airport!

It was good!

The car condition was poor, and the counter staff spent too much time selling insurance.

When returning the car, personal items were left inside. Called Hertz service, but nobody responded.