The rental process is quite convenient. The store will ask if you want to buy insurance; you can tell them you already purchased it during booking, so there won't be any additional sales pitches.
The car was in excellent condition, and the service was great! Make sure to record a video of any minor scratches when picking up the car—it will be helpful when returning it.
HERTZ is fantastic! The process was simple and quick, with no upselling. During pickup, the staff even wiped down the car, though it was already quite clean. When returning the car, the staff checked the dashboard to ensure the fuel tank was full, inspected the spare tire under the trunk, and checked the car's exterior. That was it, very smooth.
I had reserved a Toyota Camry, but upon arrival, I was told to choose between a Honda HRV and a Toyota CHR, which meant being downgraded from a mid-size sedan to a compact SUV—three levels down. When I asked why, they said there were no Camrys available, even though there were Camrys parked in the lot. In a rush to keep to my schedule, I chose the Honda HRV instead of arguing with the staff.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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