“Récupération et restitution du véhicule à l'aéroport, idéale avec une équipe compétente”
About Hertz:10.0/10
Nous avons attendu longtemps pour récupérer la voiture compte tenu de l'affluence.
J'avais dû retourner à l'agence pour changer la voiture car surclassée, elle ne correspondait pas aux besoins. Consommation trop élevée
Mais l'équipe très réactive et à l'écoute
The staff were quite enthusiastic, although there were some language barriers. At the time of return, I couldn't find the location. Fortunately, a service staff member followed up.
It was extremely frustrating that your website allowed me to book a pickup truck from a location that doesn’t have pickup trucks. I even called to confirm, and though only a robot answered, it did say my reservation was confirmed. It was a major inconvenience for me.
That said, the staff at the location were empathetic, understood the gravity of the situation, and genuinely did the best they could to rectify it.
Got an upgrade on my car because I'm a Gold Plus member which is good.
The service was easy and great.
But they've charged one extra day of me and I needed to call they to undo that, so this made the experience not to be 100%
Although staff at the pick up location was professional and friendly, they were understaffed. Also, unfortunately there wasn't any small cars left for me, I had to go with a mini van, not very eco friendly...
The vehicle's condition was not very good. There was a tire pressure warning once, and then the Car Play feature stopped working and couldn't connect to the phone. The remote car key also ran out of battery.
“Réservation facile avec un tarif raisonnable et conforme à nos attentes”
About Hertz:10.0/10
Attente un peu longue pour la prise du véhicule. Attribution dans l'ordre d'arrivée.
Mais nous avons bénéficié d'un surclassement et nous avons pu avoir le véhicule bien plus tôt que l'heure prévue.
About QEEQ:10.0/10
Facile de réserver sur la plateforme avec un choix de catégories de véhicules satisfaisant auprès de différents loueurs. Tarifs intéressant si on réserve très en avance.
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