My impression is that the queue moves quickly, the staff provides detailed explanations, and the service is excellent. The car's cleanliness and maintenance are quite new, overall a very good experience.
Overall, it feels above average. I had already purchased full insurance, and my previous rental company didn't even ask me about insurance, they just handed me the keys. However, the staff at HERTZ still asked if I wanted to buy insurance, and I explained that I already had it. Thankfully, they didn't push it further. Also, I don't quite understand why, but the previous rental company only made a symbolic charge of one unit of local currency on my credit card, while HERTZ charged over 300. I'll have to check my statement later to see what's going on.
It was extremely frustrating that your website allowed me to book a pickup truck from a location that doesn’t have pickup trucks. I even called to confirm, and though only a robot answered, it did say my reservation was confirmed. It was a major inconvenience for me.
That said, the staff at the location were empathetic, understood the gravity of the situation, and genuinely did the best they could to rectify it.
Although staff at the pick up location was professional and friendly, they were understaffed. Also, unfortunately there wasn't any small cars left for me, I had to go with a mini van, not very eco friendly...
We booked a mid-sized sedan but ended up with a low-end car without a backup camera. The price difference is huge, but they didn't let us choose, just assigned it directly!
Due to traffic delays from Quebec to Montreal, I arrived at the Hertz rental company at 16:00, but the doors were locked. There was a sign indicating that the working hours on Saturday, May 21st were until 15:00.
I went back to Hertz the next morning (Sunday) at 8:30, and the counter staff informed me that my reservation was canceled because I did not pick up the car at the agreed time. I explained that I had fully prepaid for three days, and the reservation should still be valid within those three days, but they refused and told me to contact the rental platform for any issues. Frustrated, I had no choice but to go to AVIS and rent another SUV, paying again.
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