CAR RENTAL REVIEWS ON HAWK IN KUALA LUMPUR

12 days of self-driving, smooth pick-up and drop-off, no incidents. Satisfied with the price.

Like: Good and quite new car.

The service is decent and the price is reasonable.

Like: Car was in good condition; reasonable price; emergency repair and replacement service clearly stated under the terms and conditions provided peace of mind.
Dislike: inefficient staffs - for pick-up, we called them before arrival at the office, yet documents were totally unprepared, no staffs in the office, we waited for more than 30 minutes for the staffs to come to the office and for the documents to be prepared.

It has been a while, but overall it was quite good. They gave me a Camry, which was considered a free upgrade.

Quick and convenient

The car rental process wasn't very pleasant, let's just leave it at that. Talking more about it is exhausting.

No need to queue

Very good.

Very satisfied.

Excellent

Good

Very good

Picked up the car at Kuala Lumpur AirAsia terminal. The pickup location was not clearly marked; we had to ask the terminal staff to find it. Not sure if the problem was with the car rental company or the car rental platform, but when we got to the office, we were told the pickup point was elsewhere. However, they offered to deliver the car for free, which took about half an hour. The car had over 30,000 kilometers on it, which was acceptable. The process was very simple, and after inspection, we quickly drove off. The return instructions were very clear, and the return process was very quick, taking about 2 minutes. Overall, I am satisfied.

The store is on the LG floor of WISMA UOA, and it's fairly easy to find. I picked up the car an hour early without any extra charges. The service was excellent.

Due to a flight delay, I had already called QEEQ customer service and the local rental company in advance. In the end, we rushed and arrived 2 minutes after their closing time. They insisted on charging 100 MYR for a late fee, which was more expensive than the car rental itself. QEEQ customer service couldn't resolve this issue, so we didn't end up picking up the car. This car rental experience was very disappointing.

Great service and the car was in excellent condition.

Like: Friendly staff and correct my collection place
Dislike: nothing

Although the company is small, the staff's service attitude is very good and polite.

Great! This store is located in the Golden Triangle area. I read the reviews in advance and found Subway easily, which led me to the store. At pickup, the staff asked the driver to sign several times. I was worried it was for extra sales, but later proved unnecessary. The staff were very nice, although their English had a strong Malay accent, making it a bit hard to understand. They tried their best to explain. I guess it's because my English isn't very good.